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Compensation

$10 to $15 Hourly (plus commission)

Employment Type

General Description (Mechanic): offer first-rate customer service building and maintaining bicycles, be a resource for customers interested in cycling related activities, maintain store neatness and cleanliness, be responsible for training service staff, stocking and reporting on the shop

Tasks

Essential Duty (30%): Customer Service

  • Answer the phone and greet customers asap and with enthusiasm.
  • Accurately process work orders, sales, returns, transfers, layaways, and special orders.
  • Provide sound information and recommendations on parts and accessories.
  • Be ready to assist—listen to the customer and strive to meet, even exceed, their needs.
  • Smile. It’s contagious.

Essential Duty (40%) Shop Management & Bike Maintenance

  • Run reports, review work orders, assign tunes, and issue goals.
  • Manage stock levels
  • Complete high-end bike builds.
  • Tune bikes efficiently—as quickly as possible while maintaining the highest degree of precision.
  • Enforce and help complete the Daily Task List (DTL).
  • Oversee the Wednesday morning cycle count
  • Attend weekly meetings with the management team.
  • Meet your goals (daily, weekly, monthly, yearly)

Essential Duty (20%): Continuous Improvement

  • Achieve and maintain Trek University “Ninja” status
  • Design and conduct occassional knowledge building workshops.
  • Complete a self-evaluation of your performance at the end of your last shift every month.

Essential Duty (10%): Store Promotion

  • Promote and attend 1 store event per year.

Other duties as assigned.

________

Tasks (Builder)

Essential Duty (90%): Bike Building

  • Assemble bikes in order according to a pre-determined build queue
  • Priority always goes to paid-in-fulls (PIFs), special orders and test rides
  • Use a checklist and torque spec guide for every build
  • Test ride
  • Tag with price and serial number (enter serial number and your name in Ascend)
  • Submit to senior mechanic for review (?)
  • Deposit bike on the floor or in the transfer rack.
  • Smile. It’s contagious. .

Essential Duty (5%): Store Maintenance

  • Complete the Daily Task List (DTL).

Essential Duty (5%): Continuous Improvement

  • Achieve and maintain Trek University “Ninja” status
  • Meet your goals (daily, weekly, monthly)
  • Complete a self-evaluation of your performance at the end of your last shift every month.

Other duties as assigned. Builders are paid per build.

Qualifications

  • Must be at least 18 years of age with reliable transportation
  • Basic understanding of cycling and proficiency with related equipment
  • Excellent customer service and interpersonal skills
  • Basic computer proficiency
  • Demonstrated organizational, analytical, and problem-solving abilities
  • Ability to positively interact with people in a fast-paced environment with limited supervision
  • Willingness to work evening and weekend shifts, as needed
  • Previous bicycle mechanic experience required (exception: bike builders)

About Top Gear Bicycle Shop | Trek of Pittsburgh:

Top Gear Bicycle Shop and Trek of Pittsburgh are locally owned and operated bike shops that have been serving cyclists for over 12 years. We are deeply involved in the local cycling community and local events, and we've been a top 30 Trek retailer for many years.

If you think you can be an asset to our team, please follow the steps to apply. We can't wait to hear from you!

Posted date: 7 months ago

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