Medical Receptionist

Toni Group, LLC Rockville, MD, USA


$17 to $20 Hourly

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type


Seekings an experienced Customer Service Rep, Medical Receptionist, Call Center Rep or recent College graduate who wants to work in the healthcare field. Several openings in Rockville, Chevy Chase, Bethesda and NW DC.

POSITION: Front Desk Receptionist

RESPONSIBLE TO: Business Office Manager

JOB SUMMARY: High School or GED required. Associate's Degree or related healthcare certification preferred. One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology.

Facilitates optimal patient access and maximizes accuracy of data entry for scheduling and clinical messaging.


  • High school diploma and experience with medical scheduling


  • Answer telephone promptly and in a polite and professional manner.
  • Obtain and enter accurate demographic information into Medevolve (address, telephone number, name of insurance or self-pay status).
  • Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
  • Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and driver’s license/ID).
  • Remind caller to arrive 15 minutes before scheduled appointment to complete paperwork.
  • Direct patient to website to print out New Patient intake forms prior to appointment
  • Remind caller of cancellation/no-show policy.
  • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization

Responsibilities include, but are not limited to, the following:

  • Act as a liaison for the patients and the physician office.
  • Direct calls to other departments as needed.
  • Use sound judgment in handling calls, especially with upset patients.
  • Understanding of when to escalate calls to Physicians/Supervisor/Manager/Medical Assistants.
  • Work daily Televox reports: make reminder calls as requested.
  • Make calls to reschedule appointments when necessary.
  • Provide assistance with mailings and other projects as call volume permits.


  • Ability to handle confidential and sensitive information.
  • Ability to communicate effectively on the telephone.
  • Answer telephone promptly and in a polite and professional manner.
  • Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
  • Ability to handle a "call center" environment: work quickly and multi-task.
  • Ability to exercise good judgment to handle calls appropriately.
  • Ability to demonstrate good customer service


  • Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice
  • Maintains detailed knowledge of practice management and other computer software as it relates to job functions
  • Attends all meetings as requested
  • Performs any additional duties as requested by the Manager, CEO

Please email resume to be considered.

Toni Group, LLC

Posted date: 23 days ago

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