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Field Service Engineer Technician

Titan Inc in Sturtevant, WI, USA

Benefits Offered

401K, Dental, Medical, Vision

Employment Type

Full-Time

Do you have factory machine maintenance experience? Do you have the ability to diagnose and troubleshoot problems with factory automation and test? In addition, do you have a knack for trouble shooting and inspection of machines to optimize cycle time, utilization, and operator usability? We are looking for a person to help us service, debug and install custom test and assembly equipment we build for our key customers which included Caterpillar, John Deere, CNH, Eaton, Danfoss, and Agco. Titan’s test stand designs are particularly designed to optimize data acquisition and machine controls for the Agriculture, mining, aerospace, and construction industry.

As the Service Technician for our Hydraulic and Electrical Test Systems, you will have responsibility for ongoing support, maintenance, and installation of our custom equipment. You will be internally trained on all flavors of our systems along with the various devices, sensors, controls, and software we use. Your objective will be to gain the knowledge to confidently step foot an any of our customers facilities ready and willing to support all flavors of our equipment.

When you are on site at the customer’s factory, your interpersonal skills will be required to deal with customer requests, and the pressure associated with bring new equipment on line and making it productive in the smoothest fashion possible. Your ability to create confidence in our equipment builds customer loyalty. You are the face of Titan at our customer’s facility. Your goal is to build credibility for our services and make them a repeat customer. We pride ourselves on being able to provide superior 24/7 customer service and you will work on a team of service technicians and design engineers to make this possible.

This position best suits a person who enjoys “hands on” aspects of custom designed equipment, a wide range of project activities to make it work and thrives on new technology in hydraulics and electronics. This position may also serve as a stepping stone to move into other aspects of our company such as design engineer or software developer.

Our Products

  • Hydraulic Test Bench: Fully automated hydraulic test benches for testing hydraulic valves, pumps, motors, cylinder’s, and struts. These stations are computer or PLC controlled and are comprised of many sensors and advanced devices.
  • Powertrain Test Stand or Cell: Powertrain test stations used on assembly lines for testing and validation of transmissions, differentials, gearboxes and more.
  • Electrical Test Bench: Our test benches can be found in agricultural and construction factories throughout the US and Mexico. They are computerized, fully automated stations that interface directly with the factory’s ERP system to tailor itself to each part as it arrives down the assembly line. Many of our systems connect directly to a vehicle’s CAN bus network for validation and extended diagnostics and error detection.
  • Electrical Sub Assembly Test Bench: Fully automated computer controlled electrical test benches used on factory assembly lines for assisting line operators in assembly, testing, validating, repair and tracking of electrical assemblies such as armrests, roof assemblies, fuse boxes, and full cabs.
  • Assembly and Press Station: Press and assembly stations used in pressing and validation of bearings and related components while also validating the assembly.
  • EOL Test Laptop: Portable laptop-based testing tools. Computers running our test applications to validate vehicle function and configuration.
  • ECU Programming Station: Electronic Control Unit flash programming and configuration stations. CAN bus programming stations that can flash program ECUs with customer specific application and boot code. These stations are a specialty product that most service technicians will not be required to support.
  • To see the full range of Titan’s products please visit www.TitanSystems.com.

Tasks involved:

  • Individually or as part of a team, represent Titan as the main contact for service and support.
  • Work onsite in many different factories servicing, maintaining, and calibrating Titan’s test equipment throughout the US and Mexico.
  • Hands on trouble shooting, maintenance and repair of all varieties of our equipment.
  • Run calibration routines to calibrate system transducers and devices that are part of our full system.
  • Full system debugging to solve complex issues. This includes becoming familiar with our computer and PLC applications to assist in debug and troubleshooting. Work with Software that is mainly developed using VB.NET, Microsoft Excel and National Instruments drivers and Data Acquisition hardware. This may also include Allen-Brandley and Siemens PLCs.
  • In house power up the complete test system and debug the system software and hardware.
  • Take part in the run-off process where the test system is demonstrated to the Customer before shipment.
  • Take part in the system installation, start-up and training at the Customer’s facility.
  • Onsite upgrades for test systems.
  • Work through problems with Customer personnel over the phone by asking questions, reviewing schematics and looking at the test stand code.

Technical Skills and Education Required:

  • Equivalent workplace experience either working on equipment like Titan’s or working as a part of a manufacturing facility in a maintenance or support capacity.
  • Electrical, hydraulic, mechanical diagnostics and troubleshooting skills.
  • Capable of reading Electrical, hydraulic, mechanical drawings and schematics.
  • Understanding of industrial test or automation systems combining three-phase 480 VAC power, motor, drives, controls, instrumentation, hydraulics, and electro mechanical devices
  • Experience in debugging industrial data acquisition and industrial control systems.
  • Capable of using PC controls to perform a basic check-out of test stand functionality. This includes checking electric motors for correct rotation, checking for hydraulic and pneumatic leaks, making sure cylinders, actuators, etc., can move freely, checking electric switches for correct logic and continuity, etc.
  • Working knowledge of hydraulic and pneumatic components such as pressure transducers, flow meters, relief valves, level sensors, temperature sensors, solenoid-controlled valves, and flow controls.
  • Experience working with electronic motors. VFD’s, electronic presses, torque tools.
  • Experience working with various control and interface devices such as PWM devices, amplifiers, voltage dividers, limit switches, proximity switches, accelerometers, torque gauges, and load cells.
  • Understanding of industrial test systems combining three-phase 480 VAC power, motor, drives, controls, and instrumentation, hydraulics, and electro mechanical devices
  • Proficiency in Microsoft Office MS Word, Excel, Microsoft Access.
  • Skilled in working with current versions of Microsoft’s WINDOWS operating systems (XP, 7, 10).

Optional Skills and or Abilities:

  • Familiarity with data acquisition hardware such as National Instruments.
  • Programming experience in VB.net, Labview, VBA, VB6.
  • Programming experience using National Instruments LABVIEW Software.
  • Basic understanding of computer networking and system administration.
  • Allen Bradly RS Logics PLC Software, PLC Programming, Panel view HMI development.
  • Siemens Step 7 PLC Interfacing and Programming.
  • Understanding of different communication protocols (RS232, Ethernet, CAN J1939)
  • Understand data acquisition systems which work with the system’s electrical, mechanical, and hydraulic components to collect, process, analyze, and verify data obtained for measurements taken of actual values (i.e.: flows, pressures, voltages, distances, etc.).
  • Capable of reading and making minor updates and revisions in AutoCAD.

Behavioral Skills Required:

  • This position will be working with different levels of customer personnel, e.g., assemblers, maintenance, management, etc., and must be able to do so in a professional manner.
  • Drive for results with a “can do” attitude and a sense of urgency
  • Excellent communication (verbal and written)
  • Ability to manage multiple priorities
  • Must also be able to work effectively on a project team as well as being self-directed when working alone onsite.
  • Detail oriented, perfectionist who is well organized
  • Willingness to work late to meet critical project deadlines
  • Ability to build respect among peers and team members built on achievement of team goals
  • Collaborate closely with team members to foster ownership of designs

Travel:

  • Travel throughout North America mainly in the Midwest up to 75% of the time.
  • Occasionally travel to various locations throughout Mexico.
  • Most travel is done during the work week but may require occasional weekend travel.

Key Measurements:

  • Customer Satisfaction
  • Success of response and work completed.
  • Performance to budget
  • Performance to schedule
  • Positive feedback from Project Managers, sale personnel, customers and execution team

About Titan Inc:

Titan designs and builds custom test machines primarily for Off Highway Vehicle manufacturers and hydraulic component suppliers. Our key customers included Eaton, Caterpillar, John Deere, CNH, Danfoss, and Agco. We are focused on test and measurement data acquisition and analysis.

Company address: 9900 Durand Avenue, Sturtevant, WI 53177

Posted date: 20 days ago

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