Front Office Receptionist / Customer Service

The Huguley Agency Birmingham, AL, USA


$12 to $15 Hourly (plus commission)

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type


Why Work Here?

“Room to grow!”

Job Description

Key Responsibilities

· Provides an exceptional customer service experience through all customer interactions

· Resolves questions/issues and refer other inquiries to appropriate areas as needed

· Demonstrates a comprehensive understanding of specific company products in order to portray confidence and credibility to customers and assume ownership

· Processes changes to customer’s policies

· Maintains continuing education credits to retain Property & Casualty license

· Applies insurance resources on a state-by-state basis

· Performs/demonstrates customer focused service to enhance customer/agent relationships

· Analyzes policy information to determine proper coverage that meets the needs of the customers

· Ensures legal compliance for work processed

· Processes work within established guidelines, state rules and regulations

· Knowledge and application of principles of insurance, state rules and regulations, and underwriting guidelines/best practices

· Process endorsement requests, EOI, ID cards, etc., within established timelines and procedures

· Answer complex billing questions that require advanced analytical abilities

· Assist in identifying process improvement opportunities

· Perform activities of complexity requiring limited supervision

· Process electronic payments

· Seek to understand own strengths and acknowledge areas requiring additional growth and development

· Attract potential customers by answering product and service questions; suggesting information about other products and services

· Maintain customer records by updating account information in contact management

· Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem, select and explain the best solution to solve the problem, expedite correction or adjustment, follow up to ensure resolution as needed, and escalate to the appropriate areas as needed

· Recommend potential products or services to customers by reviewing customer information and analyzing customer needs

· Contribute to team effort by accomplishing related results as needed

About The Huguley Agency:

The Huguley Agency
2201 Cahaba Valley Dr
Birmingham, AL 35242

Company address: 2201 Cahaba Valley Dr. Birmingham, AL 35242

Posted date: 28 days ago

View all Jobs at The Huguley Agency