The Hermosa Inn is looking for two seperate positions: Relief Night Auditor for 2 nights per week and a Part Time PM Front Desk/Concierge, 3 evenings.
The Night Auditor/Front Desk Agent/Concierge is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out.
The successful candidate must have a friendly and welcoming attitude with everyone. The Front Desk Agent/Concierge will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out. In this role, accuracy and accountability of payment verification, process of deposits, check cashing and exchange of currency is essential. This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast paced environment. Previous Night Auditor experience is required.
*Excellent customer service and sales skills
*Excellent communication skills - both verbal and written.
*Good interpersonal skills required.
*Exceptional listening skills.
*Excellent computer skills.
*The ability to work well with a team.
*Ability to learn quickly.
*Must be adaptable and flexible.
*Produce quality work that is error free.
*Previous hotel experience
*High school graduate or equivalent.