Sorry, this job was closed 2 years ago. See all open Desktop Support Technician Jobs in Maryland

Desktop Support Technician #2

Posted 2 years ago in Information Technology

Candidates must have an active TS/SCI government clearance AND a security+ certification. Please note that there are NO exceptions.

  • Experience with Active Directory a must
  • Demonstrates basic knowledge of the Microsoft Windows desktop operating systems and administrative tools
  • Demonstrates basic knowledge of Enterprise support hardware, software, network connectivity and applications
  • Provides accurate and detailed documentation of the IT problem, analysis and resolution actions performed during the IT restoration process
  • Complies with documented procedures for IT service restoration by adhering to ESD policies and procedures relative to problem analysis and resolution
  • Demonstrates excellent Customer Relationship skills through communications, tone, knowledge, and respect while engaging via phones, web tickets, and other communications media
  • Demonstrates good writing skills relative to etiquette, clarity, concise information gathering, feedback, and written documentation during troubleshooting activities and resolution
  • Demonstrates ability to independently understand, troubleshoot, and resolve many types of Service Requests
This is considered a junior to mid level technician.

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