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Customer Experience Specialist (Location Flexible)

The DB Method in Manhattan, NY, USA

Benefits Offered

Medical

Employment Type

Full-Time

Why Work Here?

“We dream big, grow fast, and work hard. Did we mention an awesome team, happy hour, lots of free food, and Charli the office dog?”

Why us:

If you’re excited to join the team at a fast-growing lifestyle brand, love all things related to social media and customer engagement, and are eager to learn and take on an array of responsibilities, we may have just the role for you!

You will:

  • Act as the voice of The DB Method brand on the front lines with customers.

  • Provide best-in-class customer support and manage relationships throughout the inquiry, order, and delivery process.

  • Ensure our social presence always embodies our voice, tone, and meets our high bar for quality at all times.

  • Listen to customer needs and gather feedback for product and internal teams.

  • Escalate comments and content to appropriate stakeholders across the organization when necessary.

  • Contribute in other areas of the business as they evolve - things move and change quickly around here!

We’re looking for someone who:

  • Has a BA/BS degree in Marketing, Communications, English (preferred).

  • Has a minimum of one year social media experience with Facebook, Instagram, SnapChat, YouTube and managing this for a consumer brand.

  • Is comfortable interacting with the online community in a friendly, engaging, and professional way.

  • Is a creative individual and enthusiastic self-starter focused on delivering results.

  • Has an ownership mentality and ability to prioritize tasks based on business impact.

  • Grasps new information; recognizes own strengths and weaknesses, pursues self-development and seeks feedback.

  • Has experience working in a remote environment.

About The DB Method:

The DB Method (thedbmethod.com) is a lifestyle company that launched in 2016 with a patented, outrageously effective booty sculpting machine sold directly to consumers. It was developed by an obsessing founder who made it her mission to create a device that could supplement her daily runs with something that could firm and lift her derriere and provide a total body workout at the same time. Its critically acclaimed design has been featured in Cosmo, ELLE and Good Morning America, is sleek and foldable, and is priced very competitively. The DB Method is growing fast with new products being added to our collection all the time.

Company website: http://www.thedbmethod.com

Posted date: 3 days ago

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