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Onsite Support Engineer - Denver
Compensation$105,000 to $110,000 Annually
Benefits OfferedMedical, Vision, 401K, Dental
· Monitor the status of service that company provides to the customer and ensure it stays healthy
· Take ownership of customer issues and seeing problems through to resolution within SLA
· Research, diagnose, troubleshoot and identify resolution to resolve customer issues.
· Liaise with Company Engineering team to report bugs, verify bug fixes and validate new software releases.
· Provide prompt and accurate feedback to customers
· Prepare accurate and timely report for customers
· Create and update technical documentation, including processes, procedures and know-hows.
· Work with Sales team in promoting new product or service to target customers
· Raise requirements to Product Management team for features that would help improve the quality of Company K&C managed service.
· Other duties as assigned
Knowledge & Skill requirements
· 2+ years of hands-on operational experience with Amazon Web Services (AWS).
· Knowledge of cloud scripting tools, JSON, Python, and RESTful web services preferred.
· Understand how security risks are managed in the cloud, for example, how to make a cloud deployment compliant to PCI, FISMA, HIPAA, etc.
· Experience with database management
· Strong problem-solving skills
· Excellent customer-facing skills. Ability to work professionally with all levels of client organization
· Self-starter and take initiatives.
· Competitive remuneration and benefits
· Career and personal development opportunities
· Flexible working spaces in state of the art offices
· A focus on collaboration, creativity, health and happiness
· Working for a truly global company with offices in 15+ countries
About TEEMA Solutions Group:
Cutting Edge start-up company that has been around for 15+ years. They have been named best places to work in DC area by Washington Business Journal an have been listed in the Inc 5000 for being one of the fastest growing companies.
Posted 3 months ago
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