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System Analyst For Saleforce

Techtonic Sales in Minneapolis, MN USA

Compensation

$50,000 to $70,000 Annually (plus commission)

Benefits Offered

Vision, Life, 401K, Medical, Dental

Employment Type

Full-Time

Why Work Here?

“We reward motivated and dedicated people in an environment for growth.”

We are seeking an individual that desires to get into the consulting business to join our team. This person wears several hats but will be responsible to help grow our CRM business and grow revenue. We are seeking a flexible, adaptable, organized person that loves to take on challenges and provide the desired solution for the customer. Must be able to work independently but also within a team environment. We are a Salesforce partner and work with best practices for our CRM Consulting. We have just moved our location next to the U of M providing a great work environment. This position does offer some work from home flexibility. If you are looking to join a team of people dedicated to growth and success, we want to talk with you.

Responsibilities:

  • Manage the day to day administration of Internal Salesforce and External Salesforce clients.

  • Work with marketing and sales to determine pricing and messaging

  • Provide information about the products and services

  • Troubleshoot and resolve product issues and concerns

  • Document and update customer records based on interactions

  • Develop and maintain a knowledge base of the evolving products and services
  • Function as an onsite consultant and trainer for Existing External clients

  • Gather client requirements for new clients and apply salesforce best practice to implement the best possible solution.

  • Provide scope of work and contract negotiation.

  • Manage client and contractor billing

  • Ensure SLA’s (Service Level Agreements) are met for clients

  • Oversee development team and tasks

  • Assign tasks out to the team using proper formatting.

  • Conduct daily/weekly standups

  • Ability to troubleshoot a wide range of computer software issues on various platforms including mobile platforms

  • A strong understanding of email technologies, and the underlying framework of email deliverability. (Gsuite / Office365 administration)

  • Manage and maintain network infrastructure

  • Auditing of technology security policies both Internally and Externally

  • New employee systems setup

  • Provide feedback on technology procurement ensuring the highest amount of performance at the lowest cost

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Technical Knowledge:

  • Technical tools – Microsoft Office, Windows OS, OSX, Cisco Networking, Windows Server, VOIP Technologies, Salesforce Administration and Development and various connected applications, Wordpress and various connected applications, Cloud Computing, AWS, Google Cloud, MS Azure, Atlassian Suite (Jira, Confluence), Slack, Cloud integration tools (Zapier, Cazoomi), LogMeIn Rescue
  • Marketing Tools – Constant Contact, Mail Chimp, Pardot, Marketo
  • Programing Languages – Java, Java Script, AJAX, APEX, HTML, CSS, Visualforce
  • Regulatory Knowledge – HITECH, HIPAA, Financial Services Regulations, GDPR, Email/Text/Tele Marketing Regulations
  • Salesforce – Sales Cloud, Service Cloud, Lightning Dialer, Einstein AI, Commerce Cloud, Marketing Cloud, Heroku, Salesforce Platform, Lightning UI, Lightning Component Framework, Salesforce and Google Integrations, Certifications – Salesforce Administrator 201, Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant
  • Systems integrations experience
  • Familiarity with REST and SOAP API’s
  • Deep understanding of the Salesforce API
  • Strong understanding of software design principals
  • Strong understanding of Salesforce coding best practices
  • Strong understanding of QA practices
  • UX and UI design
  • Agile Methodology

About Techtonic Sales:

Techtonic sales (Formerly the Reier Group (RG4)) was founded in 2007 as a business-to-business sales company specializing in selling products and services on behalf of our client's.
We are a third party sale and marketing organization that was established to provide outsourced services to businesses that are looking to grow their business. We provide a unique and defined process to implement a sales process, increase revenue growth in the marketplace, enhance relationships between sales and marketing teams, create an inbound lead generation program utilizing direct marketing campaigns and Social Media strategies.
We provide our clients with the necessary tools that they may not have fully implemented internally. We can customize our approach to fit each client needs. Whatever the difficulty or lack of internal support our clients have in growing their business, we partner with them and becomes a direct extension of their business, taking on the identity of the business and their brand.

Posted date: 11 days ago

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