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Are you looking for 100% coverage in health, dental, & vision insurance while receiving other excellent benefits?
Do you have a friendly, outgoing positive can-do attitude with exceptional communication & customer service skills? (similar to Disney/Ritz Carlton team members.)
Are your presently working out in the field but looking for an office based work environment with an awesome team?
Tech Service Today is a successful, well-established firm that provides IT, Telecom and Cabling services all across the US and Canada. We service some of America’s best known companies and we are exploding with growth. Our success is predicated on providing excellent service – our service is predicated on great people. Due to our growth we are seeking to add a dynamic, highly skilled, responsible, motivated and driven Tier 2 Cabling, Desktop, Network, PBX/VOIP,CCTV Senior Helpdesk Technician Manager to our fast paced team.
Provide technical assistance with structured cabling, telecom systems, networks and computer hardware/software, PBX systems & web based IP phone systems. This assistance will be provided via phone or video conference.
Provide expertise in cabling, telecom and networking for client proposals.
Read, interpret and create cabling & networking floor plans from client proposals.
Escalation of technical issues for projects and deliverables.
Assist technicians in resolving issues via phone or electronically.
Track case issues and resolutions.
Provide Internal IT desktop, network, and phone support for IP based hardware.
High call volume - will be on the phone providing support and expertise at least 90% of the time
Potential for a management position in this role.
Qualifications & Necessary Skills:
Must live in or Palm Beach County or Broward County within 25 miles of our headquarters in Boynton Beach, FL
Strong DHCP and IP networking skills, WAP installs, routers, VOIP, PBX Systems configuration experience, PC skills supporting other desktop users including but not limited to re-imaging, BIOS work, loading, installing and configuring drives, Window 7, Windows 10 and more. Must have Tier 2 level support experience for all of the above.
Strong experience required in data and telecom cabling including but not limited to installations and terminations in: Cat 5, Cat 6, Fiber optics, coaxial, CCTV systems . Must have Tier 2 level support experience.
Must have experience reading, interpreting and drawing cabling & networking floor plans from service proposals requested.
Must have extensive experience running, terminating and labeling low voltage cabling.
Extensive high volume phone support experience.
Ability to build rapport with technicians & customers.
Excellent customer service and dynamic communication skills - think Ritz Carlton, Disney, Southwest.
Excellent speaking skills: articulate and well spoken.
Strong troubleshooting and problem solving skills.
Positive and professional demeanor.
Excellent multi-tasking skills required.
Methodical & critical thinker.
Comfortable in a fast paced, high call volume & metrics driven environment (Call Center).
Comfortable speaking on the phone 95% of the time and able to communicate effectively with technicians, with technical or non technical clients and with internal team.
Initiative & a drive to succeed.
Shares the same core values as Tech Service Today including: 1) Model of accountability 2) Warm, friendly & positive - can do attitude 3) Taking pride in everything we do 4) Showing gratitude & respect often and to everyone including our technicians & teammates 5) Giving our best to our customers every day.
Low Voltage License Certification Strongly Preferred.
A+ Certification Strongly Preferred.
Network + Certification Strongly Preferred.
We Are Offering:
Equal Employment Opportunity: TST is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation or any other characteristic protected by law.
Tech Service Today is a nationwide technology services partner focused on the customer. We are committed to saving the customer money while simplifying the delivery of professional, informed, courteous IT & Telecommunications services to their remote office, store, hotel and restaurant locations. We provide a single point of personal contact that offers consistency and accountability throughout the US and Canada. Our approach is simple: by utilizing the best personnel and technology choices available today, we help clients meet their growing needs for IT/Telecom reliability, efficiency, and quality end user support.