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Team Lead Customer Service Specialist & Dispatcher

Tech Service Today, LLC in Boynton Beach, FL, USA

Compensation

$16 to $18 Hourly

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type

Full-Time

Do you have a great personality & communication skills?

Do you think you have exceptional customer service & leadership skills?

Do you want to work in a fun atmosphere with an awesome team?

Tech Service Today provides IT, Telecom & Cabling services across the US and Canada. We are growing like wildfire and need dynamic customer service pro to help with upcoming projects at TST! This is a full time position that starts out as temporary and quickly converts to a permanent role after 90 days or less. Once permanent the positions offer excellent benefits including 100% coverage in health, dental, & vision insurance, 401K plus match, company cell phone service, nationwide gym membership and more. Come join a winning team!

In this role, you will support customers and field technicians on service jobs. You will also be accountable for a team of customer service specialists during your shifts. We pride ourselves in providing exceptional customer service and we need the “best of the best." Our culture is very fast paced, constantly changing, collaborative & positive. We are seeking smart, motivated professionals with a Disney, Ritz Carlton, southern hospitality type personality that can thrive in an exciting unique IT call center environment!

(We also find that people from the hospitality & restaurant industries do very well at TST.)

We are looking for a team member who can work the following shift (with open availability to help out at other times as needed):

Wednesday - Sunday 1:00pm - 10:00pm EST

Responsibilities:

  • Responds to requests by prioritizing and scheduling work order installations and tasks to field technicians for on-time delivery of services
  • Handles a high volume of outbound & inbound calls - call center
  • Creates service tickets and scheduling
  • Verifies that scheduled work orders are ready for dispatch
  • Actively recruits & schedules technicians for work order requests
  • Matches technicians to the job ensuring right skills & right tools
  • Negotiates competitive rates in the recruitment process
  • Monitors and directs field technicians and order fulfillment tasks
  • Monitors status and adjusts assignments throughout the shift
  • Informs and updates field technicians and clients on schedule or technical related issues
  • Extensive data entry and use of google forms.
  • This is not just inbound customer service. This job entails facilitating jobs with techs & clients all over the US & Canada
  • Will be accountable for all customer service specialists during shifts when no manager is present. You will be accountable for not only your metrics and standards but for all team members you are supervising. You also need to be sure your team members follow the code of conduct, policies and procedures, and TST's core values.

Requirements:

  • Must live within a 25-mile radius of Boynton Beach, FL.
  • Must be able to work 40 hours per week and can work overtime when needed.
  • Call center experience greatly preferred
  • Must have at least 1 year of management experience.
  • Experience in handling inbound and outbound very high call volume is required
  • Very outgoing, friendly, empathetic, positive outlook, good sense of humor, goes above and beyond for customer - think Ritz Carlton, Disney, & Southwest personality types
  • Excellent & dynamic radio personality type voices - can speak clearly and with much energy on phone
  • Excellent verbal communication skills: able to actively listen, speak clearly, mirror tone & take action
  • Excellent written communication skills - must have perfect grammar, spelling and clear direct messages with great tone & pleasantries
  • High attention to detail and accurate notation is critical for this position
  • Must be able to type a minimum of 45 WPM with 98% accuracy
  • Ability to think critically and make practical/smart decisions
  • Great negotiation skills
  • Ability to work well under pressure - be quick on feet to do well in our fast-paced atmosphere with a high sense of urgency
  • Ability to multitask a high volume of work with constantly changing processes & procedures. (and navigate phone & computer systems while on calls)
  • High initiative & drive to succeed
  • Intermediate proficiency in excel
  • Computer/Tech Savvy.

If You Are Interested In Becoming A TST Team Member Full Time, We Offer:

  • 100% paid medical/dental/vision coverage and 50% coverage for dependents
  • 401K plan with company matching
  • Life Insurance
  • 3 weeks PTO per calendar year
  • Seven paid holidays
  • Company cell phone service
  • Gym membership
  • LifeLock and LastPass memberships
  • We reward those who go above & beyond
  • Opportunity for growth & advancement

Why TST?:

  • All employees voice opinions and contribute to the strategic direction of the company
  • We are committed to performance excellence and being the best at what we do
  • Supportive environment where the best tools and resources are provided
  • Ongoing opportunities for learning and growth
  • Opportunity for growth and advancement
  • Focus on teamwork and collaboration
  • Ongoing organizational feedback on all levels
  • Committed to positive legacy within the community and nationwide

TO APPLY:

  • Please include resume & answer all pre-screen questions.

Equal Employment Opportunity: TST is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation or any other characteristic protected by law.

Tech Service Today, LLC

About Tech Service Today, LLC:

Tech Service Today is a nationwide technology services partner focused on the customer. We are committed to saving the customer money while simplifying the delivery of professional, informed, courteous IT & Telecommunications services to their remote office, store, hotel and restaurant locations. We provide a single point of personal contact that offers consistency and accountability throughout the US and Canada. Our approach is simple: by utilizing the best personnel and technology choices available today, we help clients meet their growing needs for IT/Telecom reliability, efficiency, and quality end user support.

Company website: http://www.techservicetoday.com

Company address: 1903 South Congress Ave, Boynton Beach, FL 33426

Posted date: 9 days ago

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