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Intake Coordinator - Client Services 1101

Posted 2 years ago in Healthcare

Job Title: Intake Coordinator

Reports To: Client Services Supervisor

Location: Lakewood, CO

TalenTrust ID number: 1101

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Our client is the leader in integrated claims review and resolution while also providing a care management program. The Claims Review service offers payers a complete solution, from initial screening through settlement. With their state-of-the-art process, hands-on clinical and financial experts and proprietary algorithms our client identifies savings opportunities often missed in a standard automated review. The Care Management program is designed to positively impact clinical and financial outcomes for maternity, complex newborns and pediatrics. The program improves outcomes by creating a care management plan at the point of referral and providing continuity throughout the episode of care. Since the very beginning, the goal has always been the same: To maximize clinical outcomes while delivering the highest return on investment.


The Intake Coordinator is responsible for performing specific administrative tasks for the department associated with the medical records processing, obtaining required documents and department administration activities.


Referral Processing 90%

Department Administration 10%

  • Communicate with staff and company consultants to gather pertinent claim information as assigned
  • Review (and process) incoming claim referrals. Ensure completeness and legibility of documents, coordinating with client relations and sales to obtain additional information
  • Upload claim data to vendor for processing; review incoming data for accuracy
  • Follow-up with facilities to obtain information needed to process claims
  • Create triage forms for clinical and review teams
  • Receive and review various communications, including fax and e-mail, directing communications to appropriate personnel and entering them in the HANDS system
  • Create and maintain up-to-date documentation and communication for all claims in HANDS system according to company standards
  • Understand and maintain HIPAA confidentiality and privacy standards when completing assigned work
  • Maintain the Medical Records storage
  • Provide department and cross-department phone coverage
  • Assist with travel plans and meetings as assigned
  • Participate in department and company meetings as requested
  • Complete special projects as assigned
  • Using the appropriate templates, create client specific letters and other communications (Acknowledgment Letters, Records requests, etc.)


  • High School diploma or GED degree required, some college preferred
  • Minimum of 2+ years administrative experience
  • Familiarity with medical terminology and coding preferred
  • Experience within the healthcare, hospital or insurance markets preferred
  • Prior mortgage or legal experience a plus
  • Advanced computer skills, including Excel, Word & data entry experience
  • Customer service experience both internally & externally
  • Must have excellent written and verbal communication skills
  • Self-starter with a strong attention to detail and ability prioritize competing tasks in a fast paced environment
  • Ability to apply critical thinking skills and problem solving required
  • Team player demonstrating passion and enthusiasm to company vision and mission


A competitive salary is offered depending on experience and healthcare/insurance industry experience. Excellent benefits plan details will be provided to final candidates.

About Us

TalenTrust is a Recruitment Partnering firm that helps companies hire the right people to accelerate their growth.We enable our clients to focus on their core competency while we manage their talent acquisition and human capital needs. We provide solutions to mitigate client risk. We provide results that save our clients time and money and reduce turnover by delivering individuals who match their long-term strategy and culture.

Through the Recruitment Partnering process, we assume ownership of the design and management of the recruitment process and take responsibility for the results. Unlike others, we go way beyond placement to understand the specific industry and company. We become strategic partners in helping companies discover how the right talent can accelerate the growth of their business. Find out more about us by visiting our website

About TalenTrust:

TalenTrust works with rapidly growing, middle market companies who value their people. We are our client's recruitment partner and identify exceptional talent to accelerate their growth. Unlike traditional staffing models, our recruitment process ensures full integration to capture a client's culture and employment brand. We provide a personalized and collaborative value proposition to both the candidate and client.
TalenTrust and our partners are Equal Employment Opportunity (EEO) employers and welcome all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Find out more about us by visiting our website

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