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Loan Scenario Desk Analyst

Synergy One Lending in San Diego, CA USA

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type


Why Work Here?

“Amazing company culture with incredible growth potential!”

Position Overview:

The Underwriting Scenario Desk Analyst is responsible for providing fast, friendly guidance to all employees by way of written, verbal and in person communications. The position requires detail-oriented critical thinking and must work consultatively with others to efficiently and effectively meet turn times and maintain customer satisfaction. The Underwriting Scenario Desk Analyst acts as the central point of contact for Loan Officers and Loan Processors in need of assistance to provide a thorough understanding of product and policy guidelines and the ability to clearly articulate these guidelines. This guidance ranges from answering “how-to” questions, providing investor guidelines and solving technical issues related to mortgage systems.

Primary Responsibilities:

  • Daily loan support for all company employees, inbound phone calls, email and in person.

  • Assist Loan Officers and Loan Processors in findings answers regarding loan eligibility and lending guidelines

  • Create technical documentation, system documentation, “how to” guides, and self-help references

  • Track tasks, activities and turn times.

  • Collaborate among team members and work effectively in a team-oriented environment

  • Analyzing various underwriting scenarios and suggesting potential alternate options with different investors

  • Reviewing and responding to general underwriting scenarios

  • Maintaining a strong focus on continued growth and learning of essential underwriting knowledge

  • Assuring compliance with anti-money laundering and Sanctions laws and regulations

  • Assisting with other responsibilities and projects as identified by management

  • Promoting a risk-aware culture, ensuring efficient and effective risk and compliance management practices by adhering to required standards and processes


  • Bachelor’s degree preferred

  • At least 4 years of Underwriting, Loan Officer or Loan Processor experience working with multiple agency and investor guidelines

  • Excellent communication, negotiation and problem-solving skills

  • Strong team player with interpersonal skills

  • Demonstrates analytical thinking - analyzes information, identifies key issues and draws logical conclusions; identifies the root causes of problems and develops solutions

  • Strategic thinker - identifies opportunities to achieve goals while anticipating impacts and consequences to the business; sees the "big picture"

  • Ability to learn and navigate complex proprietary software platforms

  • Must be able to work independently in a fast-paced, goal-oriented environment

  • Must be flexible and adaptable to changing business needs

  • Ability to provide excellent customer service in person, on the phone and via ticketing system

    Knowledge and experience using Microsoft Word, Excel and Outlook. Knowledge and experience using Encompass and AllRegs is a plus.

Synergy One Lending

About Synergy One Lending:

Synergy One Lending offers a world class team that has set out to change the mortgage banking world to a positive experience for employees and our partners alike, and stands as one of the nation's most innovative mortgage banking firms. Our dynamic team encompasses true professionals seeking to be the number one brand when it comes to providing real estate financing options in Non-QM/Expanded Credit Mortgages. Synergy One boasts hiring the best talent; We only hire candidates who embody our Core Values of Integrity, Loyalty, Diligence, Compassion and we equip them with the best products and systems to execute at the highest level.

Company website:

Company address: 3131 Camino Del Rio, N Ste 190 San Diego, CA 92108

Posted date: 16 days ago

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