Posted on

Wellness Coordinator - Pharmacy Tech

Surterra Wellness in Alexandria, VA USA

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type



The Wellness Coordinator has a passion for life, passion for wellness and for healthy living. The Surterra Wellness Coordinator can be described as compassionate, positive, loving, caring, full of life and energy, passionate and knowledgeable of holistic approaches to life. The Wellness Coordinator can be described as a ball of energy, sunshine on a cloudy day, warmth of a comfortable home, and the friend that is always there. You will be knowledgeable about healthy living, eating and health maintenance. You will understand different methods of health empowerment and will present yourself in a professional manner. You will beam

Empower Your Health.

The Wellness Coordinator is responsible for high quality patient customer service, retrieving patient information, maintaining confidential and HIPAA compliant paperwork, and overall upkeep. Maintain accurate records of patients’ identification and registration documents, manage scheduling patient traffic flow, answer phones and respond to patient inquiries. Record, arrange, and package patient orders. Maintain an organized and clean environment and facility appearance.

  1. Customer Service and Record-Keeping:
    1. Welcome patients as they enter the facility. Provide exceptional service for new customers, answering any questions they may have and providing brief orientations and tours when needed.
    2. Provide product deliveries to patients.
    3. Obtain the appropriate documentation from each patient at every visit, ensuring validity of his or her identification and registration with the state of Virginia.
    4. Record each visit using appropriate software, ensuring accuracy of patient information, and recording notes if necessary.
    5. Communicate with employees to maintain a steady patient traffic flow to maximize sales and customer satisfaction.
    6. Record and collaborate with peers on deliveries regarding preorders and online orders to ensure accurate order information and timeliness of delivery.
    7. Respond to and resolve patient requests, complaints, or compliments in person, through email, and on the phone requesting supervisor support as needed.
    8. Maintain organization of desk space and waiting room through daily upkeep and light cleaning.
  2. Cannabis based Education and Guidance:
    1. Maintain knowledge of all applicable state and local laws, as well as documentation processes in accordance with the State of Virginia.
    2. Maintain a basic understanding of the Cannabis based therapeutics, and services provided by the Company.
    3. Educate patients on the processes of registration, renewals, lost registration documents, etc.
    4. Provide educational materials and resources for patients and caregivers as needed.
    5. Record specific requests, preferences, and notes concerning patient registration status using appropriate software.
    6. Maintain awareness of patient input and suggest changes to improve service or product.

1. Documentation:

  1. Prepare documents as needed to assist patients in registering with the State of Virginia.
  2. Ensure all patient files are current and required documentation is on file and follows all guidelines issued by the State of Virginia.
  3. Maintain patient database through entering new patients, adding or removing membership, updating changes in information, scheduling appointments and updating patient registration status.
  4. Maintain caregiver paperwork in accordance with the State of Virginia; maintain tracking in system and communicating changes to physicians.
  5. Communicate with employees to update online and physical pamphlets as needed.
  6. Coordinate with the Manager, Wellness Center for office supplies as needed.
  7. Responsible for outgoing and incoming mail distribution and ensuring post office box is collected weekly.


  • Certified Pharmacy Technician in the State of Virginia
  • Accurate data-entry and record keeping.
  • Ability to answer multi-line phone system.
  • Strong attention to detail, organizational skills and time management abilities.
  • Superior customer service skills.
  • Ability to work in a fast-paced, changing and challenging environment.
  • Proficiency in windows-based software and Internet navigation.
  • Knowledge of Cannabis Based Therapeutics’ policy and law.
  • Ability to make decisions as necessary with oversight when needed.


Must be able to remain in a stationary position 25% of the time.

Must be able to move about the Wellness Center to greet customers and to retrieve inventory.

Must be able to lift up to 50lbs, reach above his/her head and reach down to retrieve boxes from the floor.

The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

The person in this position frequently communicates with other employees/customers. Must be able to exchange accurate information in these situations.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.


  • Surterra provides medical, dental, vision, life, short and long-term disability benefits to its employees
  • Surterra offers a 401(k) plan and employee stock purchase plan
  • Surterra provides paid time off. 9 holidays plus vacation
  • Surterra prefers its employees to stay home when sick; therefore, the Company offers paid sick days each year
  • Surterra offers a great place to work that puts employees and its patients first. The work environment is geared to focus on the employees and their comfort, productivity, and enjoyment while they are at work

10 Core Qualities of a Surterra Employee

1. Patient Advocate – Increase the value and happiness delivered to our patients with every decision you make; break down barriers to patient access; advocate for legal and regulatory reform; educate everyone you meet and prioritize patients above yourself

2. Brand Ambassador – Recognize reputation is our most valuable asset; be a public and private exemplar of the Surterra brand, Mission & Vision; seek out new talent; seek new patients in every interaction; create Brand Ambassadors in every person you meet

3. Politically Astute – Build strong interpersonal relationships based on trust and respect; be diplomatic in response to adversity; build consensus among competing ideas and personalities; formulate creative solutions to complex and unanticipated circumstances

4. Process Oriented – Create and automate scalable processes; employ a systematic approach to achieve objectives; simplify complex and time-consuming activities into simple, efficient actions; teach others how to operate within a process

5. Composure – Organize and operate within a complex and chaotic environment; remain calm, poised and effective in stressful situations; think on your feet; maintain a healthy lifestyle and psychological hardiness

6. Good Judgment – Discern what is appropriate, practical and realistic in a given situation; weigh the merits of competing demands in a regulated industry; make decisions that are a win-win for patients and the brand

7. Initiative & Leadership – Recognize and assume responsibility for work that needs to be done; motivate a team to persist in completion of a task; influence a group’s activity, direction or opinion to achieve patient and brand objectives

8. Planning & Organizing – Create order out of chaos; prioritize and order tasks effectively; use Good Judgment on appropriate uses of limited resources

9. Extraordinary Communication Skills – Speak and write in a concise, grammatically correct, precise and persuasive manner; convey nuances of meaning accurately; match styles of communication to each audience and purpose

10. Impeccable Integrity – Be fair and honest; avoid deceit, favoritism and discrimination; always work in the best interest of the patient and the brand; integrity is a pass/fail quality; you either have integrity or you do not work with us

Surterra Wellness

About Surterra Wellness:

OUR MISSION: We believe that wellness is a pursuit and that nature has the ability to empower our health now and in the future.. It is our mission to provide the safest, highest quality cannabis-based products that empower your health and enable you and your loved ones to live well.
OUR STORY: This past decade has seen a powerful shift in the way we define healthy living. From greater access to naturally-grown, organic foods to the awareness of the dangers in overly-processed, chemically-dependent products, communities everywhere are rediscovering what it means to live well. Surterra believes that this push for safe, natural ingredients should not stop at the grocery store, and we are focused on transforming the way people take control of their health.

Other applicants: 20+

20+ other people applied to this job.

Posted date: 7 days ago

View all Jobs at Surterra Wellness

Apply Now

By checking this box & applying, I agree to SMS Terms and to receive notifications at the phone number above.
Attach Resume: or enter text