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Key Account Manager - Software Sales (Canada)

Sunbird Software, Inc. in Toronto, ON, Canada

Employment Type



The Key Account Sales Manager is responsible for successfully managing the assigned sales Territory (based either Toronto or Montreal in Canada). The representative is expected to close new business by building trusted customer relationships with Data Center Operators. The Key Account Sales Manager position will report to the Director of Sales. Core goals will include revenue attainment, accurate qualification / discovery and customer consultation. Candidates are expected to drive DCIM software license, maintenance, and service wins while maintaining high levels of customer satisfaction. Candidate needs to be legal residents in Canada.


Primary Responsibilities include (but are not limited to):

  • Respond to customer inquiries via phone and e-mail, assist potential customers during their evaluation process, create quotes and new customer accounts, co-ordinate with channel partners, and close sales
  • Establish, develop and grow new business relationships with influential contacts within Key Accounts.
  • Keep Sunbird management informed by maintaining accurate customer and pipeline records within CRM system
  • Submit accurate and timely activity reports as required
  • Conduct product demonstrations via Zoom to potential customer’s audiences that are both technical and non-technical
  • Provide management with information regarding local market opportunity and identifying new business opportunities and channel partnerships
  • Other duties as assigned


  • Ability to understand an organization’s business drivers, challenges, pain points
  • Ability to converse and consult with customers, providing educational value during the process
  • A (minimum 5 year) proven track record of Software sales and/or business process sales preferably within the information technology domain
  • Ability to simplify and prioritize customer requirements and develop sales strategies that clearly define customer goals and metrics for success
  • Excellent listening, written, verbal, and remote presentation skills
  • Operational excellence in managing a pipeline of opportunities, revenue forecasting and conducting account/forecast reviews with management
  • Knowledge of Data Centers, and the operational day to day management of them
  • Demonstrable record of sales success against quota
  • Formal sales training (Challenger, Strategic, SPIN, etc.)
  • Experience with telemarketing, lead generation, or cold calling
  • Able to build meaningful business relationships with Sunbird customers, prospects and internal colleagues
  • Confident and able to differentiate yourself
  • Passion for selling (IT industry background preferable)
  • Enthusiastic and self starting approach
  • Ability to use Microsoft Office/Exchange, and CRM systems
  • BA/BS degree or technological certifications are preferred.


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Sunbird Software, Inc.

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Posted date: 22 days ago

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