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DCIM Technical Support Intern

Sunbird Software, Inc. in Sioux Falls, SD, USA

Employment Type

Other

POSITION SUMMARY

DCIM Technical Support Interns will be engaged in tracking and troubleshooting simple software solutions relating to data center infrastructure management (DCIM). Part-time DCIM TS role will work in Microsoft Excel to create import templates for client data on implementations and database population. Online research will be required to find technical specifications of IT devices to be added to DCIM software.

Interns will be expected to work 20-25 hours a week at our Sioux Falls, SD office.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibilities include:

  • Analyze, scrub and migrate data from current source to DCIM database.
  • Work in MS Excel to create import templates based upon data provided.
  • Research hardware vendor websites to find technical specifications and images to build models in DCIM library.
  • Provide tier 1 support and troubleshooting for DCIM software clients.
  • Maintain service desk queues to assure proper routing or resolution of issues.
  • Clearly document client reported issues and follow-up in a timely manner.
  • Escalation to tier 2 or 3 staff as situations require more in-depth knowledge.

REQUIREMENTS/QUALIFICATIONS

  • Associates degree in a technical discipline or equivalent experience, preferred.
  • One to three years’ experience providing client support.
  • Excellent customer-facing troubleshooting, and technical skills.
  • Microsoft Office Suite including Outlook, Excel, Access and Visio
  • Ability to adapt, multi-task, and manage changing priorities.
  • Self-motivated, ability to learn and apply new skills quickly.
  • Good oral and written communication, and interpersonal skills required.
  • Ability to work flexible hours with the possibility of travel.
  • Basic technical knowledge of or ability to quickly learn:
  • Data center IT items (servers, Blades/Blade Chassis, switches, rack PDUs.)
  • Structured cabling components and concepts (patch panels, fiber, copper)
  • Data center facilities components (UPS, PDUs, single and 3 Phase Power)
  • General database and T-SQL knowledge (MS Access, PostgresSQL).
  • Windows 7 / Windows 10

Sunbird is an EEO/AA/ADA/Veterans employer.

About Sunbird Software, Inc.:

- Company: www.sunbirddcim.com
- Full benefits program: https://www.sunbirddcim.com/careers
- About the state of DCIM industry: https://datacenterfrontier.com/gartners-hype-cycle-dcim-software/