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IT Service Desk Technician

Summit IT Solutions in Akron, OH, USA

Compensation

$27,000 to $30,000 Annually

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type

Full-Time

Why Work Here?

“Great team, great benefits, growth opportunities”

Position Summary
The Service Desk Technician will be responsible for providing friendly IT technical support to various clients. This employee will be expected to troubleshoot and resolve computer and network related issues in a timely and friendly manner.


Primary Responsibilities

  • Respond to and address various clients’ IT technical support requests in an urgent manner by providing remote and onsite support, escalating these issues when appropriate.
  • Ensure that all clients’ trouble tickets or other service requests are acknowledged and addressed with a high level of urgency and in accordance with their Service Level Agreement.
  • Document resolutions for future reference in company knowledge base.
  • Document customer network information according to set standards.
  • Perform network administration tasks and perform maintenance on set schedules.
  • Respond to network monitoring alerts, diagnose and repair alerts, and setup additional alerts to monitor customers’ environments.
  • Perform hardware and software deployment projects as assigned.
  • Perform continuous personal technical growth – IT certifications, etc.…
  • Be on a rotated on-call schedule for after-hours emergencies.

Minimum Qualifications

  • Four-year college degree or equivalent education preferred.
  • Two or more years of IT experience preferred.
  • Strong understanding of IT related hardware, software, and services.
  • Strong passion to learn and apply new technological skill sets.
  • Ability to speak in a friendly manner to customers, listening to their needs and helping communicate options for them.
  • Strong organizational, planning, and decision-making skills.
  • Ability to work in a team environment.
  • Ability to create positive and collaborative working relationships.
  • Excellent written and verbal skills.
  • Passionate drive to provide superior service to clients.
  • A+/Network+ or equivalent Certifications preferred.

Benefits include

  • 401K Plan
  • Full Medical Benefits including vision & dental - Summit IT pays 75%
  • Employee will have their own office (no cubicles)
  • Long term disability insurance
  • Life insurance policy
  • Paid vacation & 7 paid holidays

About Summit IT Solutions

Summit IT Solutions is an Information Technology solution provider based in Akron, Ohio that prides itself on being a "Peak Performer in Information Technologies." Our dedicated staff of Microsoft Certified Professionals offers practical solutions that integrate well with our clients' current and future business goals. We are the alternative to in-house resources for Information Technology development and support. Summit IT Solutions has been providing reliable solutions since October of 2000 in Summit and surrounding counties

Company address: 2215 East Waterloo Road, STE 111, Akron OH 44312

Posted date: 22 days ago

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