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Customer Service Representative

Suburban Buick GMC of Troy in Troy, MI, USA

Do you have excellent customer service skills and are looking for your next career opportunity?
The Suburban Collection is seeking a motivated BDC Customer Service Associate to join our team!
Position Overview:
As a BDC Customer Service Associate, you will be responsible for will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers.
Company Overview:
The Suburban organization believes that its strength, continued success, future growth and profitability depend on building trusting relationships with our employees, customers and industry partners.
Individual and organizational pride are critical elements of our future. Our people make all the difference. This belief fosters a commitment to provide opportunities for growth and new challenges for our employees so they may achieve professional development and personal fulfillment. Working with our local communities, we help and support those people and organizations whose fulfillment enhances their quality of life as it does our own.
BDC Customer Service Associate Responsibilities:
* Responsible for making outbound sold and unsold follow-up calls. * Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers. * Handle all incoming internet email leads and internet phone leads. * Be available to respond to email inquiries in a professional, well-spoken manner. * Assist customers in appropriate vehicle selection. * Conceptualize and understand the psychology of internet customers and work with them accordingly to set an appointment for a proper vehicle demonstration. * Direct customers to product information resources, including those available on the internet. * Check email frequently and respond to inquiries immediately * Deliver inquiries/messages intended for other sales personnel and departments promptly. BDC Customer Service Associate Qualifications:
* Good verbal and written communication skills. * Proficient with Microsoft Word, Excel, and Outlook. * Time management, prioritization skills, and the ability to multi-task are required. * Self-motivated and goal oriented. * Ability to hit sales quotas and closing percentages. What we offer:
* Unparalleled training program - One of the top Sales and Service Training Programs in the area. * Family-oriented work environment with an open-door policy. * Vacation and Holiday pay. * Celebration of work anniversaries, birthdays, and new team members in our monthly newsletter, The Scoop. * Almost limitless growth opportunities - 32 different automotive brands in over 44 locations. * Full benefits including maternity leave, medical, dental, vision, short-term disability insurance, company-paid life insurance - 2x annual income, 401k with company match * Company-wide wellness program (open to all employees and spouses). * Company stability - 70 years, continual growth, largest auto group in Michigan, 14th largest in US, annual sales in excess of $2 billion.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.