The New Home Warranty Manager will ensure that all homeowner service requests are handled promptly, professionally, and efficiently, consistent with our Company's vision of delivering an exceptional experience for building, buying, and owning a home. You will complete minor repairs, order and coordinate the materials needed for those repairs, issue service tickets and schedule work with trade partners and/or vendors. You will be responsible for repair progress and completion performed by trade partners/vendors. You will conduct evaluations as needed to assess course of action based on applicable warranty agreement and communicate the escalation of issues with the Director of Operations.
Bachelor's degree from a four-year college or university preferred; at least 2-3 years of related experience and/or training; or equivalent combination of education and/or experience. Successful candidate must maintain a valid driver's license.
Candidate must proactively face challenges while being committed to providing customers with excellent services and products. The capacity for creating focus while under pressure and maintaining a high level of ethics and integrity in all dealings is required. This individual must be counted on to exceed goals and be dedicated to providing Associates with information so accurate decisions can be made. Practicing attentive and active listening is a necessity for this position.
StyleCraft Homes is a local, family-owned company committed to building smartly designed, personalized homes. Founded in 1999 by father-and-son team Dale and Richard Kuhn, StyleCraft is a leading builder in the Richmond area.
More than 15 years since our founding, StyleCraft has grown in size and scope but we retain the values of a small, local, family-owned homebuilder. We are dedicated to making exceptional homes with a focus on customer value - not shareholder profit.
Our current President Richard Kuhn continues to invest in design innovation and insist on high standards in building materials and construction techniques, ensuring that every StyleCraft home will Live Up to the expectations of every homebuyer long past closing day.
19 other people applied to this job.
Posted 28 days ago