Sorry, this job was closed 2 years ago. See all open Operations Manager Jobs in Nashville, Tennessee

Loan Processing Operations Manager (SF)

Posted 2 years ago in Real Estate

Position Specifications/Requirements
  • 5 years mortgage experience required
  • 3 years management experience
  • Must have experience with FHA, VA and State housing programs
  • Excellent Pipeline Management skills
  • Excellent organization skills
  • Excellent communication skills
  • Strong customer service skills
  • Strong problem solving abilities
  • Work effectively in a fast pace environment with low tolerance for error
  • Work effectively in a team environment
  • Travel up to 30-40% of the time
Duties include:
  • Directing and forecasting daily workload
  • Mentor and coach staff members
  • Personnel and HR duties such as hiring, firing, disciplinary action and performance reviews
  • Assist with training of new hires
  • Enforce compliance of corporate policy and procedures
  • Interact with Sales to resolve any issues or disputes
  • Continually evaluate workflow and identify opportunities for improvement
  • Collaborate with Underwriting and Closing management to ensure high efficiency within the Loan process
  • Review reports daily to identify challenges, forecast staffing and turn-times
  • Regular scrubs of Processor Pipelines
  • Model Professional Leadership and high quality customer service
  • Communicate regularly and work closely with the National Operations Manager

About Starpoint Solutions:

About Starpoint

Starpoint provides world-class enterprise-wide consulting and custom application and integration solutions. Founded in 1982, we are a privately held company with a prestigious global customer base and twelve offices throughout the U.S.

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