Summary: Sparks Group has partnered with a tech company who is seeking Member Service Representatives to assistance in providing excellent service and support to their customers. If you are passionate about providing customer service, then this may be the right role for you!
· Provide timely, accurate and efficient service to our customers via email, live chat and virtual platforms
· Verify member identification and follow verification procedures
· Work with other members to troubleshoot verification issues and provide a working solution
· 6 + months in customer service-based role
· Intermediate to advanced computer skills; including proficiency with internet and search engines, operating systems, and browsers; effective manipulation of multiple screens simultaneously
· Demonstrate excellent written, verbal, and interpersonal skills
· Projects a competent, enthusiastic and empathetic demeanor with customers
· Strong interpersonal and communication skills; both spoken and written
· Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment
· Flexibility and reliability to work nights, weekends and holidays as needed
· Excellent attention to detail, spelling, and multi-tasking abilities
We recognize that you have choices when it comes to staffing companies. What makes Staffmark different? We think it's our focus on two things: people and results. This focus has allowed Staffmark to create one of the top customer satisfaction programs in the staffing industry. Staffmark has earned Inavero’s Best of Staffing® Client Diamond Award after winning the Best of Staffing Client Award for the last seven years! Presented in partnership with CareerBuilder, Inavero’s Best of Staffing Client Diamond winners have proven to be industry leaders in service quality based completely on the ratings given to them by their clients.
We are focused on matching jobs with people and people with jobs, so If you're looking for a job, we're looking for exceptional people, and we invite you to join us. If you're looking for exceptional talent, we invite you to put our team to work for you!