Job Title:
Pre-collect Client Service Representative


Reporting Manager:
Pre-collect Manager

Non Exempt

Job Summary: The Pre-Collect Client Service Representative notifies customers of outstanding balances and attempts to secure payment according to client guidelines.

Job Responsibilities/Functions:

• Ability to handle inbound and outbound customer calls as well as special projects
• Logged onto phone for 7.5 hours per day
• Handle minimum of 100-110 calls per day depending on the client
• Provide the reason for the outstanding debt to customers and offer approved payment options and calculate appropriate payment plans
• Process payments over the phone via check by phone, credit card, hard copy or payment database
• Investigate insurance information/eligibility as directed by the client
• Determine eligibility of Free Care for hospital charity programs and send out appropriate paperwork
• Document all appropriate and accurate information from phone conversations in computer system
• Provide professional and concise information to the client via the phone, email and client systems
• Promote “Help Loans” for client and process initial contract through client website
• Call client’s billers to verify insurance eligibility
• Provide professional and accurate information to guarantors via the phone
• Meet or exceed individual or group goals on a monthly basis

Essential Knowledge, Skills, and Abilities:

• Strong computer knowledge
• Strong verbal and written skills
• Strong customer service background
• Strong negotiation and problem solving skills
• Familiar with HIPPA and FDCPA laws
• Ability to maintain confidentiality in all matters relating to the client and or debtors
• Ability to work under pressure and within deadlines
• Ability to consistently demonstrate high level of professionalism and courtesy
• Flexibility in work assignments; based on business needs
• Ability to work well in a team environment
• Bilingual a plus
• Familiarity with medical terminology and insurance plans
• Familiarity with AS400, HDX, SMS, HBO, FACS database systems
• Self motivated and goal oriented

Essential Education, Training, and Work Experience:

High School Diploma or GED required. Previous work experience in a customer service

Physical Demands:

• Sitting for an extended period of time
• Communicating via phone and computer

About Staffinders, Inc. Independence:

4807 Rockside Rd. Suite 100
Independence, OH 44131

SFI focus on careers that are contract to hire. Please respond to all job postings with an attach resume and your best contact number. All qualified individuals for the job will be contacted by phone. Thank you for viewing!

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