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Now Hiring | Quality Customer Service Representative

SSI INC Fairfax, VA, USA

Compensation

$45,000 to $56,000 Annually

Employment Type

Full-Time

Why Work Here?

“The Select Society Innovations training program is a key component of our culture. It’s flexible yet complete, conforming to each associate’”

Summary / Primary Role:

The Quality Customer Service Representative is responsible for performing all tasks involved with Client Services. This position will involve learning and explaining services and products on behalf of all of our clientele.

Principal Duties and Responsibilities:

(Management may amend or assign duties and responsibilities to this job with appropriate notification)

  • Follow directions and work as a team.

  • Responsible for assigned customer accounts.

  • Responsible for the accuracy of all paperwork that arrives for assigned accounts.

  • Ensure that all inbound and outbound paperwork is completed accurately and correctly.

  • Maintains training abilities for clients and consumers.

  • Responsible for the accuracy of all entries for client services and sales.

  • Create all in-office projects and classroom training products.

  • Must be pleasant, professional, detailed communication skills, and Outlook skills.

  • Plan, coordinate, and run five 15‐person outreach shifts per week.

  • Comfort working with iPads and tablet-based software.

  • Analyze the profitability and efficiency of the team.

  • Learning basic customer service techniques and client services to help with problem shooting.

Qualifications and Key Skills:

(The following are representative of the education, experience, knowledge, skills or ability required for this position)

  • Must be able to follow directions and work as a team.

  • Must be knowledgeable with Microsoft Office.

  • Must have strong oral communication skills.

  • Ability to prioritize tasks effectively and execute quickly.

  • Professional Business Attire and Training Ability.

  • The position could involve standing for long periods of time throughout the day.

  • Superior organizational skills - able to manage multiple priorities simultaneously.

*Must be able to start by the end of the week. Entry level positions*

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About SSI INC:

Select Society Innovations grows businesses using a dynamic outreach approach. Our marketing and consulting solutions rely on creativity as well as detailed analysis. We don’t just focus on customer acquisition either. We make sure the services we represent make people’s lives better.

Posted date: 2 days ago

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