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Veterinary Assistant/Receptionist- Avery Ranch Animal Hospital

Southern Veterinary Partners in Cedar Park, TX, USA

As a Veterinary Assistant you will:

  • Assist doctors with appointments, surgery, and client education per hospital policy.
  • Perform initial evaluation of the pets condition and advise doctor regarding nature of visit, preventative care due and client concerns.
  • Obtain and prepare laboratory samples as requested by the veterinarian, i.e. urine, fecal and ear cytology.
  • Notify the doctor of lab results in a timely fashion.
  • Restrain animals in a safe, efficient and compassionate manner during examinations and procedures.
  • Prepare and set up for surgical procedures while utilizing knowledge of proper sterile field requirements.
  • Monitor recovery of surgery patients and communicate with owners per hospital policy.
  • Accurately prepare and dispense medications as directed by the doctor, ensuring that medications are added to the pets record and appropriately charged to the client.
  • Know vaccination guidelines within the hospital and administer vaccinations under the direction of the doctor.
  • Monitor hospitalized pets and perform treatments as directed by the doctor.
  • Utilize hospital computer systems to document medical records and communicate with clients and teammates.

As a Receptionist you will:

  • Receive and place calls to clients for the purpose of scheduling.
  • Prioritize multiple tasks in a calm, organized manner.
  • Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
  • Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarians instructions, and schedule all future appointments.
  • Utilize hospital computer systems to document medical records and communicate with clients and teammates.
  • Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
  • Excellent customer service skills and an exceptional level of communication in a professional manner.
  • Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
  • Maintain a positive attitude in all interactions with clients, pets and other teammates.
  • Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Requirements

  • High School diploma or GED with at least two (2) years' veterinary experience required
  • Teammate is expected to work some days as Receptionist and other days as Technician including some weekend/holiday shifts.
  • Utilizing standard office/business equipment.
  • Must have computer skills, including a working knowledge of Microsoft Word and Excel
  • Medical procedures and animal handling will be trained thoroughly on the job; however, excellent communication skills, a sense of urgency, and working harmoniously with teammates is required.
  • Experience with Avimark software is required.
  • Ability to work independently on assigned tasks as well as to accept direction on given assignments.
  • Possession of organizational skills.
  • Critical thinking Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Efficient intravenous catheter placement and venipuncture protocol
  • Must be able to lift up to 50 lbs

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Short Term Disability
  • Paid Time Off (Vacation & Public Holidays)
  • Teladoc- FREE doctor access 24/7
  • Discounted Veterinary Care
  • EAP (Employee Assistance Program)
  • A large network of over 1,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
  • Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people!