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Collision Center Manager

Southern Automotive Group in Hickory, NC, USA

We are looking for an experienced Collision Center Manager to join our winning team. This is an excellent opportunity to take your career to the next level. We're looking for someone to take ownership of the shop and staff performance including estimating, sales, profitability, customer service, production, employee relations, insurance relations, and more. We are busy year-round, with a lot of work as a result of our strong insurance partners and centralized Collision Center that supports our dealerships. 
 
The Role: The Collision Center Manager is responsible and accountable for effectively guiding the collision repair and customer service teams to generate high quality repairs and a high level of customer satisfaction.
 
Benefits:
  • Top industry wages
  • Excellent Health and Dental Benefits
  • Support from an experienced Executive Team
  • Company matched 401K plan
  • We are a high-performance company, looking for a high-performance Collision Center Manager. If you're hard working and quality minded, this is a great opportunity for you!
Responsibilities:
  • Provide a truly Exception Customer Experience
  • Lead a strong technical team to operate in an effective manner while maintaining high standards of quality and workmanship
  • Ensure that every employee is motivated and coached to bring out their greatest potential and improve their career path. 
  • Hold daily Production Meetings with all team members for increased communication on job status as well as motivate your staff to reach common goals.
  • Ensure estimators follow up on supplements to insure no greater than 30 days in receivables
  • Monitor sublets and production scheduling
  • Meet or exceed Key Performance Indicators including CSI, profitability, achieve productivity projections, cycle time, etc 
  • Ensuring all repairs are of the highest standards
 
Qualifications:
  • 3 - 5 years’ experience in shop management, I-CAR Certification and familiarity with CCC ONE a plus
  • A complete understanding of the collision repair process, and familiarity with insurance repair procedures.
  • Attention to detail and the ability to multitask
  • Good communication and interpersonal skills 
  • Valid driver's license