Solus, LLC Jobs
Solus is a growing Chicago IT consulting firm that aims to be the leading provider of Chicago IT consulting services to small/medium and large size businesses. Our Chicago IT consulting professionals strive to achieve this goal by constantly improving the value of our services and focusing on making our customers more efficient, productive, and satisfied with their technology investments.
Solus, LLC - Skokie, IL 60076
Posted on ZipRecruiter 2017-02-22T06:39:30SOLUS, LLC - **PRE INTERVIEW COMPLETION REQUIRED**NETWORK SUPPORT ENGINEER IThis computer and network support specialist will be exposed to a wide variety of challenging environments and be able to contribute to the success of this growing. The Network Support Engineer I must demonstrate a strong understanding of networking concepts, including a well-developed knowledge that will enable the Network Support Engineer I to troubleshoot applications, network devices (hardware/software), in addition to other services (Messaging, WiFi, Video, Collaboration, Web Apps, etc.). Solus is a growing company which allows for a great deal of flexibility in the opportunities available to our employees.RESPONSIBILITIES FOR THIS POSITION:Assist callers with requests for information technology services, repair or support requests.Support issues related to software, hardware, email, network access, etc.Remote support of customers using excellent communication and customer service skills.Onsite support at customer location (reliable automobile, insurance and valid driver’s license required – Driving Record will be checked).Ability to use methodical troubleshooting skills.Clearly and completely document user calls, issue resolution, and related processes and procedures.Assist in the build and design of Microsoft-based server systems and networks.Support the implementation of server-desktop environments using Active Directory.Configuration and setup of desktops and network devices.Perform routine network maintenanceCollaborate with team members on projects and issues.Assist in deploying Linux-based VoIP telephony systems, Cisco and Polycom IP phones.Ability to adapt and apply industry best practice to all projects.Assist in maintaining required technical documentation.QUALIFICATIONS:Bachelor's Degree in related field.Prior experience in IT support – 2 years+Experience with Microsoft networking and applications (e.g. Active Directory, Exchange, SQL, Terminal Services)Experience configuring and working with Firewalls, VPNs, and TCP/IP networkingExperience working a help desk with proven customer service ability.Enterprise Linux support (RHEL etc.) with exposure to shell scripting (bash, Perl) is a plusExperience with ConnectWise is a plusPERSONAL TRAITSThe ideal candidates will possess the following traits:Motivation to take ownership of assigned projects and tasks as well as the commitment to see them to completionAbility to prioritize and organize tasks, and work independently without close supervisionDedication to meet deadlines and work under pressureExcellent communication and interpersonal skillsMust have good documentation skillsHighly motivated and team-oriented individual with a positive attitude.Strong attention to detailStrong customer service skills including follow-up.COMPENSATIONCompensation will be commensurate with experience but will include salary and performance based bonus. The ability to earn is limited only by the motivation of the employee. Please include complete salary history and current salary requirements to be considered for this position. Applicants without salary history will not be contacted.BENEFITSWe offer a Simple IRA with a percentage match upon eligibility. We have a comprehensive company Health Insurance plan upon eligibility. We have a company lounge for lunches, breaks and special events with entertainment, dining area and company provided snacks and beverages. We have onsite parking for employees and a neighborhood full of quality restaurants and shops.Please note* Completion of the Interview questions is required for consideration and an important part of our screening process. Not completing the questions accurately and completely will remove candidates from consideration for this position.
Solus, LLC - Skokie, IL 60076
Posted on ZipRecruiter 2017-02-21T14:19:20Seeking enthusiastic system administrator to manage concierge VoIP systems based on the Asterisk telephony engine.**PRE INTERVIEW COMPLETION REQUIRED**TECHNICAL SKILLSAsterisk CLI administration experience is essential - the job involves managing and monitoring tailored Asterisk systems without a GUI.DCAA certification is a plus, but not required.Experience with Kamailio or OpenSIPS is a plus - familiarity with SBCs in general is expectedLinux administration experience is essential, preferably on RHEL or CentOSThe successful candidate will be proficient in shell scripting with bash, and capable of modifying existing system management scripts in either Perl or Python.Familiarity with VoIP hardware interfacing is desired - digital PRI interfaces, SIP trunks, analog FXS and FXO ports.Familiarity with TCP/IP networking is essential - fundamental concepts of switches, VLANs, CIDR, and firewalls.Familiarity with proxies and application-layer gateways is a plus.PERSONAL TRAITSAbility to prioritize and multitask.Strong troubleshooting and critical thinking skills.Excellent Communication skills.Outstanding English language written and verbal communication skills and comprehension.Ability to communicate technical issues in non-technical terms.Proven ability to meet critical deadlines.Able to support shift schedules/rotation as required to meet business needs.EDUCATIONBachelor's Degree Preferred
Solus, LLC - Skokie, IL 60076
Posted on ZipRecruiter 2017-02-21T11:50:16Is Solus the right Company for you?Solus could be right for you if you are outgoing, possess excellent customer service abilities and feel confident in your ability to troubleshoot both desktop and network IT issues in a methodical and timely fashion. Do you understand the meaning and impact of a team environment and how each person contributing anything and everything to make service to our customers better every day is truly important? Are you ready to love coming to work? If so then Solus may be right for you.Are you right for Solus?Here is what we are looking for, is this you?The Desktop / Network Support Engineer / IT Customer Service will be exposed to a wide variety of learning environments and gain invaluable experience in the IT and Technology industries. The Technician will be expected to participate in the following:Point of contact for customersTroubleshoot and repair issues related to software, hardware, email, network access, etc.Provide support for our managed service clients.Support the implementation of server-desktop environments.Configuration and setup of desktops and network devices.Remote support of customers using excellent communication and customer service skills.Onsite support at customer location (reliable automobile, insurance and valid driver’s license required).Ability to use methodical troubleshooting skillsAbility to adapt and apply industry best practice to all projectsBACKGROUND AND EXPERIENCEThe ideal candidate will be pursuing a career in information technology, or networking and have experience in the following:Microsoft networking and applications including Office 365Firewalls, VPNs, and TCP/IP networkingVoIP experience a plusExperience with N-Able a plusPrior Help Desk support experience preferredPrior Customer Service experience preferredExperience with ConnectWise is preferredEDUCATIONBachelor’s or Associate's Degree preferredMCSA or MCP certification preferredA+ certification preferredPERSONAL TRAITSThe ideal candidates will possess the following traits:Motivation to take ownership of assigned projects and tasks as well as the commitment to see them to completionAbility to prioritize and organize tasks, and work independently without close supervision while staying on task and focused on the job at handAbility to meet deadlines and work under pressureExcellent communication and interpersonal skillsExcellent documentation skillsStrong attention to detailThe ability to work collaboratively with other team membersInsatiable appetite to provide the highest level of customer serviceCOMPENSATIONOur compensation package is commensurate with experience and skills. Please include your complete salary history and current salary requirements (dollar amount per hour or year) to be considered for this position.Please note: Completing our pre-interview, including your actual salary requirements and complete resume are required for consideration for this position. Your application will not be forwarded to us if this is incomplete.