Customer Service Representative

Customer Service Representatives (Inbound)
Location: Duluth, MN
Multiple positions
Hourly Rate: $13/hr on W2 + benefits and for Bi-lingual $16/hr + Benefits
Start date: Immediate
No sales or quota to meet
Inquiries for customer service, and assist customers with scheduling and registration.
Details:
The successful candidates will provide inbound customer support via telephone, email and chat.
 Answer all inbound queries as per call flow procedure
 Knowledge to process to ensure high quality and customer service
 Involvement in motivational activities, implementing feedback given.
 Updating various logs like escalation log, complaint tracker etc.
 Ensuring data security - for the personal data of customers
 Understanding about delivering outstanding customer service
 Good verbal and written communication skills
 Fluent English
 Good Computer Skills