Community Manager - Part Time

Compensation

$12.50 to $15 Hourly

Employment Type

Part-Time

POSITION TITLE: Part-Time Community Manager
REPORTS TO: Director, Community Engagement
LOCATION: New York City

About Social Media Link

Social Media Link is a fast growing tech-enabled marketing solutions company in New York City. Since 2009, we’ve been about connecting brands with consumers and amplifying the power of the consumer voice. Through SML’s solutions, brands can easily connect with influential consumers and activate reviews, user content and recommendations that drive awareness and purchase. SML is proud to work with clients like Unilever, P&G, Church & Dwight, Nestle, Reckitt Benckiser, Pfizer, NBC, Kimberly Clark and more.

We’re innovative in our technology, passionate about our clients and community, and we’re a pretty fun group too. SML offers a great company culture where employees have the opportunity to make an impact among a growing team of passionate people who work hard, help each other and have fun.

Position Summary

Social Media Link is looking for up to two part-time Community Manager’s to join our Community Management Team. This role will assist with member support and content monitoring for all communities hosted by SML’s technology including Smiley360.com, Seventh Generation’s Generation Good and Snuggle’s Bear Den. This candidate will have a passion for building and connecting, and is always looking for creative ways to galvanize brand communities. You are a team player who is passionate about exceptional customer service and growing and nurturing different branded communities. 2+ years experience required, preferably working in customer service and/or community management.

This is a flexible work-from-home position with two shifts available:
• Approximately 15-20 hours Monday-Friday
• Approximately 6-12 hours Saturday & Sunday

Responsibilities

As a Part-Time Community Manager, your primary responsibilities will be to:
• Be a key player in contributing to the success of all our client communities
• Engage one-on-one with community members to help respond to their requests and feedback
• Moderate and process content submissions on all our client programs using SML monitoring tools
• Manage relationships and implement programs in partnership with influential community members
• Respond to Social Media comments on Facebook and Twitter
• Contribute to the health and growth of the communities

Qualifications & Qualities

• Strong written and verbal communication skills; will be required to correspond with community members on a daily basis
• Strong ethic of teamwork and collaboration
• You’re attentive to detail, organized and reliable
• You’re savvy with using online software and social media tools
• Ability to multi-task and manage time effectively in a fast-paced environment
• A problem solver that gets stuff done
• A “big picture” understanding of the role a thriving community plays in the business
• Bachelor’s degree (or equivalent experience)

Social Media Link

About Social Media Link:

Social Media Link is a fast growing tech-enabled marketing solutions company in New York City. Since 2009, we’ve been about connecting brands with consumers and amplifying the power of the consumer voice. Through SML’s solutions, brands can easily connect with influential consumers and activate reviews, user content and recommendations that drive awareness and purchase. SML is proud to work with clients like Unilever, P&G, Church & Dwight, Nestle, Reckitt Benckiser, Pfizer, NBC, Kimberly Clark and more.

We’re innovative in our technology, passionate about our clients and community, and we’re a pretty fun group too. SML offers a great company culture where employees have the opportunity to make an impact among a growing team of passionate people who work hard, help each other and have fun.

All Jobs at Social Media Link https://www.socialmedialink.com/

Posted 21 days ago

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