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Sound Harley-Davidson Vehicle Sales Associate

SMERNIS ENTERPRISES INC in Marysville, WA, USA

Benefits Offered

401K, Dental, Life, Medical

Employment Type

Full-Time

Sound Harley-Davidson , a Platinum Bar & Shield award winning dealer located in the beautiful Pacific Northwest has an immediate opening for multiple sales associates.

For the right candidate we offer a competitive pay package, health and dental, a 401k plan with company matching, and an employee purchase plan which includes new motorcycles at cost.

If you are a leader in your field and can contribute to a leading dealership's goal of going higher, we invite you to submit your resume today!

Job Description:

Responsible for the sale of new and used motorcycles, as well as developing the potential merchandise or labor sales associated with the motorcycle sale. Responsible for meeting sales goals and objectives as set by management. Also responsible for ensuring overall customer satisfaction during the sales process meets company goals.

Responsibilities:

Operations

  • Sale of new and used Harley-Davidson vehicles
  • Maintain a log of customer contacts and follow-up on all potential sales
  • Work with Parts Department, Motorclothes Department, and Service Department to create add-on sales to all motorcycle sales
  • Coordinate motorcycle deliveries with Service Department
  • Ensure motorcycles are cleaned, prepped, and ready to go when customers arrive to pick-up
  • Ensure motorcycles on sales floor are kept clean and ready for customer delivery
  • Achieves all sales goals
  • Responsible for submitted customer satisfaction surveys meeting company goals
  • Follow-up with new customers after the sale to ensure they are happy
  • Seek out potential used motorcycle purchases for company
  • Participate in sales training as offered by the company
  • Promote dealership programs such as Rider’s Edge, Authorized Rentals, HOG, etc

People

  • Represent and support the interests of the dealership during interactions with employees
  • Solicit ongoing job performance feedback from your manager
  • Maintain a positive work environment
  • Maintain a professional appearance and demeanor
  • Comply with established security, sales and records keeping procedures and practices
  • Seek out information regarding the on goings of Sound Harley-Davidson
  • Participate in regular department meetings to review performance, and address problems/issues/opportunities within the department

Customer Satisfaction

  • Ensure Sales Department is providing first rate customer service and meeting the customer’s needs and expectations
  • Ensure customer complaints/problems/issues are resolved to the customer’s satisfaction, involve supervisor if needed
  • Utilize CSI scores and other sources of customer feedback as the basis for making improvements that will lead to improved customer satisfaction

Bar and Shield Award

  • As part of the Sound Harley-Davidson team, a key deliverable is ensuring the dealership achieves the Bar and Shield award. This means identifying and acting on any information that would negatively impact our ability to achieve this award from the Harley-Davidson Motor Company

Expectations

  • Treat all employees, coworkers and customers fairly, courteously, and with dignity
  • Model superior customer service behavior for all personnel by maintaining positive relationships with customers, suppliers, employees, and owners
  • Maintain product awareness by reviewing both new and supplemental training programs and mastering the skills and information contained within the programs
  • Be honest and fair in all business dealings
  • Promote Sound Harley-Davidson and the Harley-Davidson lifestyle
  • Perform additional duties, within acceptable legal and ethical parameters, deemed necessary for the growth and success of Sound Harley-Davidson

Requirements:

  • Demonstrated sales experience, motorcycle or auto preferred.
  • Washington State motorcycle endorsement preferred.
  • Maintain a clean driving record
  • Passion for motorcycling!

Company address: 16212 Smokey Point Blvd, Marysville, WA 98271

Posted date: 25 days ago

View all Jobs at SMERNIS ENTERPRISES INC