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Call Center Supervisors Needed

Posted 2 years ago in Customer Service



Sitel is currently seeking
Sales/Customer Service Coaches

Coaches at Sitel are our front-line supervisors who manage the day-to-day interaction with our at-home agents. As a Coach you will be responsible for helping agents deliver a positive customer experience and achieve key sales and performance metrics. Develops and implements creative coaching and communication techniques to motivate, develop and reward a virtual workforce. Will ensure quality customer interactions and create a sales-oriented culture.

Coaches must be located near Las Vegas; they will be working out of our office located at 420 Pilot Road, Las Vegas NV. 89119.

Job Requirements:
• Prior experience managing a sales team, driving performance, achieving sales targets and developing individuals
• The ability to communicate effectively in a chat environment with a virtual workforce
• Demonstrate creative communication strategies and programs that motivate and develop teams
• Excellent grammar and written communication skills
• Strong sales orientation
• The ability to set priorities and multi-task
• Prior contact center experience preferred
• Four-year college degree or equivalent work experience
• A criminal background check, drug screen and credit check
Applicants must have flexibility to work evenings and weekends.

We offer a competitive compensation and benefits package that includes medical, dental, vision and 401(k).

About Sitel:

Sitel is a global leader in the outsourcing call center industry, assisting large companies by helping manage their customer service needs. Sitel has over 57,000 associates across 25 countries throughout North and South America, Europe, Africa, Asia Pacific and the Middle East.

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