Our Client has an open position for the role of Level 2 Desktop Support specialist and prior Desktop Support experience in a fast-paced environment is required.
Applicants with the following experience are needed for this urgent position. This is a full time position based in New York and requires you to provide IT services and Technical Support to our client’s on and off-site employees.
· At least three years of experience in an IT technical support/desktop support position supporting Windows
- Experience Installing, Administering and Configuring Microsoft Windows client and server operating systems.
- Diagnostic skills and consistent incident resolution with rare need for escalation.
- Help Desk Support for Microsoft Operating system Users
- Helpdesk support using Ticketing systems
- Remote Desktop support
- Practical knowledge of data and applications backup and recovery planning and implementation.
Desktop Support Analyst, responsible for 2nd level support providing on-site troubleshooting, problem diagnosis and resolution, and general technical support for all of our customers at assigned locations. Provide technical support including installation, deployment and maintenance of company PC, laptops and LAN hardware, software, scanner, printer problems and various peripherals including air cards, blackberry devices. Perform monthly updates of Microsoft security patches, anti-virus signature file and other software/application updates. Frequently work with Mobile Data Terminals (MDT) - Client Toughbook including setup, updates and periodic maintenance. Handle disposals of all computing equipment that has become obsolete or unusable. Monitor and take action on Policed Reports generated by Microsoft SMS, which feeds our Tech Support Dashboard. Perform quarterly inspections of LAN Rooms and LAN Cabinet. Responsible for installation and maintenance of UPS including batteries, agents, ATS, network switches within the LAN/WAN room. Interfacing with client's 3rd level support including Application Development, LAN/WAN and Server groups. Operates in all of clients various sites and environments, such as Headquarters Buildings, Power Plants, Substations. Will work with clients other technical groups during deployment of routers, switches, servers, and new technologies as we incorporate them into our environment. Significant contact with our users on daily basis including employees in all levels. Manage and respond to customer calls via Helpdesk ticketing system. Will work as part of a group that deploys, upgrades, and supports the workstations, applications, and associated LAN equipment. Ensure that safe work practices are followed and the environment is fully protected in accordance with Company policy and governmental regulations.