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a. Assist with troubles for managed networks, Broadband access (DSL), VOIP, card access and other data network troubles adhering to Shentel’s Network Trouble Reporting Procedure.
b. Assist with executing network equipment upgrades.
c. Review and complete daily work requests and service orders associated with data network core infrastructure, optical equipment, routers, switches and complex customer configurations.
d. Install, configure, and test Data Network hardware and software.
e. Perform and/or assist with software upgrades on data network equipment.
f. Troubleshoot data network problems.
g. Perform weekly and monthly back-ups.
h. Perform preventive maintenance routines.
i. Support Tier 1 and Tier 2 Technical Support.
j. Support after hours network troubleshooting.
k. Evaluate network needs and help determine appropriate hardware and/or software upgrades, changes, and/or replacements.
l. Assist with the installation of new and proposed data, storage, and telecommunication applications.
m. Responsible for following, supporting, and enforcing all internal control processes and procedures.
a. Education: High school diploma or equivalent required. BS Computer Science preferred.
b. Experience: Minimum two years networking/telephony experience or equivalent as well as experience with common Data Network components including routers, switches, modems.
c. Skills Summary: Proven troubleshooting skills and ability to understand complex relationships between components. Good problem solving skills for hardware and software related issues.
d. Licenses or Certifications: Valid driver’s license
e. Special Requirements: Participate in on-call rotation, must be able to lift 50 pounds.
f. Cisco CCNA preferred
a. Common network protocols used in networking and Data Network transport standards including Etherrnet, ADSL, T1, T3, ATM, and Frame Relay
Shentel (NASDAQ: SHEN) is a regional telecommunications company successfully providing a broad range of telecommunication solutions for over 100 years. Shentel is committed to enriching the lives of the customers we serve with the highest quality telecommunication services by making major investments in technology, using innovative thinking and delivering high quality local customer service that makes using technology easy. It is our vision to provide rural communities with access to the same level of telecommunications services as those found anywhere else in the US. With operations in multiple states, we provide our customers with wireline and wireless telephone, Cable TV, and Internet. In addition, Shentel is proud to be an affiliate of Sprint. We own and operate the more than 500 towers that comprise our wireless network and employ the teams who work in our Sprint stores, provide customer service, and operate the wireless network. We are looking for dedicated people with professional attitudes who take pride in providing superior customer service, closing sales and driving the success of all of the facets of our business. We're Shentel. Always connected to you.
We offer competitive wages and a full benefits package that includes up to an 8% company contribution towards your 401(k). Visit www.shentel.com to learn more.
Shentel is an Equal Opportunity Employer and a
Drug Free Workplace.
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