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Community Representative I

Sentry Management Annandale, VA, USA

Employment Type

Full-Time

Sentry Management, Inc. a leader in the Community Management Industry is seeking a Community Representative for our Annandale Virginia Division.

SUMMARY

The Community Representative I is responsible for providing administrative and community management support for all division community managers and the division as a whole. Duties may vary from accounting, customer service, general office work, and administration of internal office processes to attending board meetings and providing support to communities as directed. The Community Representative I maintains policies, standards, and practices and ensures adherence to Sentry’s Goals, Value, and Service Standard of our Foundation Principles.

ADMINISTRATIVE RESPONSIBILITIES:

  • Assist and support Community Managers as required.
  • Create, maintain, and enter information into databases.
  • Respond to requests, emails, and calls in a reasonable amount of time
  • Provide written reports regarding site visits and other community items
  • Complete forms in accordance with company procedures.
  • Prepare conference or meeting materials, such as flyers or agendas.
  • Provide services to customers, such as order placement or account information.
  • Manage projects or contribute to committees or team work.
  • Track vendor insurance and W9s.
  • All other duties as assigned.

CUSTOMER SERVICE RESPONSIBILITIES

  • Promotes Foundation Principals at all times and maintains a positive and respectful work environment
  • Approaches work daily with a positive “Can-Do” strategy.
  • Ensures that all incoming telephone calls are courteously and efficiently handled and that messages are accurately documented
  • Manages the scanning process of invoices into the Accounts Payable system for ensuring data entry and Manager review, COA assignment, and approval
  • Serves as a Helpful Expert in exceeding customer expectations on a regular basis

COMMUNITY MANAGEMENT RESPONSIBILITIES (as assigned)

  • Assist with preparation of and participate in annual and other meetings, including mailings and notices
  • Manage vendor proposals, contracts review and renewal, and prepare bid comparisons
  • Manage architectural requests and approvals
  • Maintain and understand all documents, rules and regulations, and conduct legal research as needed
  • Coordinate with other employees such as janitorial, maintenance, and administrative
  • Answer routine questions from and troubleshoot issues with owners, tenants, guests, staff, and vendors along with assigned CAM
  • Disseminate communications information
  • Identify and record violations of association governing documents
  • Manage maintenance request from homeowners and board
  • Support in managing homeowner calls and requests
  • Sustain maximum client satisfaction
  • Complete and update guest forms, registrations, and access information
  • Collect all invoices and code for payment, and follow-up on monthly assessments due
  • Attend Board meetings, take notes and prepare meeting minutes for Board review and approval and record in CommunityPro®; provide to division leader as required
  • Review late notices and A/R reports with regard to ongoing delinquencies

PERSONAL SPECIFICATIONS

Communication Skills

  • Oral Communication - Effectively expresses oneself in one-on-one and group situations and presentations
  • Written Communication - Effectively expresses ideas through a variety of written communications (e-mails, reports, memos, etc.), demonstrating strong writing skills
  • Listening - Demonstrates attentiveness and the ability to understand the oral communications of others through active listening skills

Personal Motivation

  • Commitment- Demonstrates commitment to perform above and beyond the essential functions of the job
  • Teamwork - Ability to work well in a team environment, always willing to assist other employees
  • Integrity - Maintains social, ethical, and organizational norms
  • Enthusiasm - Demonstrates an open mind and positive attitude, while interacting with others in a positive way and displays genuine interest, excitement, and eagerness toward job, company, employees, and customers.
  • Sensitivity - Takes into consideration the feelings and needs of others in plans and actions

Managerial Skills

  • Conduct - Demonstrate high integrity, honesty, leadership, trustworthiness, goal-oriented, and deadline conscious. Affects change, when necessary, in collaboration with Board and VP/ DM.
  • Stress Management - Maintains stability of performance under pressure and/or opposition
  • Policies and Procedures - Understand and implement all Corporate division policies and procedures that impact job responsibility

ADDITIONAL REQUIREMENTS

  • Licensed to operate a motor vehicle with a clean driving record
  • Ability to sit or stand for long periods of time
  • Ability to operate a personal computer and basic office equipment

BENEFITS

  • Medical, Dental and VIsion
  • Short and Long-Term Disability
  • Life and AD&D
  • Paid Vacation
  • Paid Sick/Personal Days
  • 10 Paid Holidays
  • 401(k)

Posted date: 14 days ago

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