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Service Technician - Boston Area

Last online 3 hours ago

Benefits Offered

Medical, Life, Vision, Dental, 401K

Employment Type


Job Summary:

Securitas Electronic Security (SES) Technology and Solutions groups are experiencing tremendous success, and we currently have several SES Technician openings for team-oriented individuals possessing vocational training in electronics or electromechanical engineering. In this role, you will be responsible for providing service on SES products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed.

SES is a leading, global provider of integrated security and facility solutions that contain best-in-class products and award-winning services for an organization's unique needs. SES’ security solutions include product and service outsourcing that integrate cross-disciplinary functions into comprehensive technology-centered customer solutions on a cloud-based platform spanning hardware and software capabilities.

Essential Functions:

Provide process-driven technical services including:

  • On-site diagnosis of problems
  • Non-technical fixes
  • Troubleshoot and repair system failures
  • Scheduled cleanings
  • Preventive maintenance
  • Prioritizing and planning
  • Contacting customer with the estimated time of arrival
  • Escalating problems when appropriate
  • Reassigning calls when appropriate
  • Accurately report service data
  • Perform service on all installed electronic security system products: - Intrusion detection systems and equipment
  • Fire detection systems and equipment
  • CCTV systems and equipment
  • Access control systems and equipment
  • Provide on-site and remote customer support
  • Interact in a professional manner with customers to foster positive customer relations
  • Maintain effective communication with Support Services Team
  • Communicate serious problems to appropriate team members
  • Develop working knowledge of all operating standards, practices, and procedures
  • Complete equipment cleanings as specified by service contracts
  • Organize and manage truck stock parts and tools
  • Support special projects, as needed

Minimum Qualifications at Entry:

  • Vocational or specialized training beyond high school in Electronics or Electrical Engineering Technology (Associates Degree preferred)
  • 3+ years’ work experience in electronics
  • A thorough knowledge and understanding of intrusion detection systems, electronic access control, CCTV, IP video, surveillance systems, fire alarm and life safety systems
  • Working knowledge of Focus 200, DMP, Verint and Parabit product solutions preferred
  • State license and NICET certifications preferred
  • Experience in commercial, fortune 1000 or government electronic security maintenance, service, or installation preferred
  • Shift adaptability and work in adverse exposure to elements/personal safety
  • Able to stand most of the day, occasionally lift heavy loads, and work long hours
  • Outstanding interpersonal and customer service skills
  • Use of tact, ordinary courtesy, and work in team environment

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.


About SecuritasES:

Securitas knows Security. For more than 150 years, Securitas has built its reputation on its security expertise and has become one of the largest and most trusted security providers in the world. Securitas Electronic Security offers a full portfolio of intrusion, fire, video, access and integrated systems. Our robust services including monitoring, maintenance, inspection, managed, hosted, embedded and online services, and more.

Company website:

Other applicants: 20+

20+ other people applied to this job.

Posted date: 25 days ago

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