“Great team environment and a very supportive CEO.”
We are in search of the ultimate Administrative Assistant/Customer Service Specialist to join our roofing team in Marina, CA. Are you fearless, determined, detail-oriented and able to read minds when necessary as well as work under pressure in a fast-paced environment? Do you believe that customer service is the key to the universe? Do you like working in an office environment where no day will be quite the same as the last, and some days are far more challenging than others? Are you stubbornly focused on getting to the bottom of things, finding needles in haystacks and keeping everythingand everyone around you on track? Do you live for perfection and have the ability to leap (or at least trip gracefully) over tall buildings and occasionally cranky co-workers in a single bound?
Our company is in construction, our mission is to be the best, and the bottom line is we are looking to fill this position with a superstar ready for anything – someone who gets the fact that going above and beyond the call of duty is sometimes part of the job! The ideal candidate for this position will be extremely passionate about doing a great job every day of the week -- no matter how exciting or dull the task may be. You will be the heart of our business, the first contact with our valued customers, and the wizard in front of the curtain that keeps everything running day-to-day, including but not limited to phones, project reports, data entry, lead follow-up, job folders, direct mail support and much more.
The culture here in our little corner of the roofing world is one based on supporting each other and helping everymember of our team (from the top on down and back up again) reach their potential and then some. Founded in 1982, our company is here for the long haul, and if you are looking to join a firm where you can show off your administrative skills and be appreciated for all that you bring to your job every day of the week, we want to talk with you!
2-5 consecutive years in Administrative /Customer support would be a big plus!
Assistant to the President with administrative and customer relations duties that include working with customers, our entire outside sales team, our office staff, as well as production and other departments as needed.
You will work with staff and make the first impression on our customers so you’ll need to be:
Great at communication and yes, both written and verbal.
A Zen Master who will maintain a professional and warm, fuzzy attitude at all times (even if you’re having a bad day or faced with a customer who seems to be off their meds)!
Excellent phone skills including directing and intercepting calls and the ability to do far more than two things at once.
Top customer service skills when interacting with our customers and vendors via telephone, email and in person.
Exceptional ability to manage customer needs as well as staff needs, including reading minds on more than a few occasions.
Great at dealing with and handling leads as well as thorough and very timely follow up and outreach.
A tireless soldier with internal responsibilities that might include things such as lead follow up phone calls, written memos, project reports, job folders, organizational items, direct mail support and a variety of ever-increasing (but never mind-numbing!) administrative and customer care duties.
The ability to work hard with limited supervision, as well as the ability to follow various departmental instructions and requests from staff and department heads, in addition to your work for the president of the company.
A flexible team player not afraid of change (even if change comes hourly some days).
A big believer in never missing deadlines and always giving your best!
Customer-focused and able to build strong relationships with clients that instill confidence, loyalty and trust no matter how challenging the conversation or situation.
The ability to work hard, work under pressure and keep your composure in a very fast-paced environment.
The superpower of volunteerism…If you’re not busy, you’ll be searching for something else to do or someone else to help – an individual or an entire department!
Administrative /Customer support experience.
Strong computer skills including knowledge of Word, Excel, Outlook and the ability to quickly learn proprietary business software programs as needed.
Strong, thorough organizational skills.
Advanced problem-solving skills.
The ability to multi-task and prioritize multiple assignments.
Minimum of a high school diploma or GED.
The ability to pass a drug and background check.
The Fine Print:
This position is full-time with medical, 401k and paid time off benefits. Competitive compensation based on experience.
If this position sounds just like your cup of tea, sendus a copy of your resume along with a letter of interest including relevant experience.
About Scudder Roofing Company:
Scudder Roofing is a locally owned, commercial and residential roofing installation business based in Marina, Calif on the Monterey Peninsula. Scudder has been installing first-class roofs throughout the Central Coast and beyond since 1982. The company is dedicated to using the most advanced roofing installation methods, materials and equipment, including a sophisticated fleet of trucks and a state-of-the-art products showroom. Scudder Roofing also specializes in siding, replacement windows, solar power installations and waterproofing.
Company address:3342 Paul Davis Drive, Marina CA 93933