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Customer Service Representative

Scheduling Experts McLean, VA, USA

Compensation

$52,000 to $58,000 Annually

Benefits Offered

401K, Dental, Medical, Vision

Employment Type

Full-Time

Why Work Here?

“Well established firm with lots of room for advancement!”

Full Job Description

The Remote (at-home) Customer Service Representative provides elevated customer service for customers via phone, email, and chat. Dedicated to Health Industry, the Customer Service Representative assists with all aspects of service across the industry. The Customer Service Representative assists customers in a courteous and professional manner that supports standards providing world-class customer service.

This position provides an opportunity for growth through the acquisition of additional skills. The Customer Service Representative begins with training for Healthcare and builds upon this foundation.

Responsibilities include the following (but are not limited to):

  • Convey energy, excitement, authenticity, and a deep appreciation for customers being served
  • Share enthusiasm for your role
  • Utilize proactive and intuitive techniques to elevate the customer experience
  • Retain deep knowledge of company products with the ability to convey features and benefits
  • Thrive in an environment with high performance standards
  • Apply high-quality customer service guidelines and policies
  • Ability to exercise independent judgment and discretion
  • Embrace the commitment to customer service and nourish brand loyalty

Skill Level Progression: Each new skill requires additional specialized, formal training and certification.

  • Phone
  • Email
  • Chat for all lines of business

Requirements

  • High school diploma or equivalent
  • Customer Service experience
  • Contact Center experience
  • Superior verbal and written communication skills
  • Excellent listening skills with the ability to demonstrate understanding of the customer’s needs
  • Strong problem solving
  • Positive attitude with a customer-service orientation
  • Detail oriented with a focus on quality and accuracy, ability to multitask
  • Strong sense of urgency and commitment to excellence
  • Able to use effective and probing questioning and listening techniques to identify customer needs
  • Curious, confident, and driven to find solutions to customer issues
  • Able to learn and work independently and exhibit ownership as well as in a team environment
  • Savviness and experience with Microsoft products and cloud technology is essential

Preferred Qualifications

  • Experience with healthcare benefits
  • Experience with inbound phone calls
  • Genuine passion to help people
  • Experience providing live chat customer support

Job Type: Full-time

Schedule:

  • Day shift
  • Evening shift
  • Night shift

Education:

  • High school or equivalent (Required)

Experience:

  • Customer Service: 1 year

Work Location:

  • Fully Remote OR
  • Remote/In Office
Scheduling Experts

About Scheduling Experts:

SOLUTIONS
Telephone Answering Service Virtual Receptionist Employee Reporting Service Call Center Solutions Inbound Sales and Order Taking Customer Service Help desk Lead capture Event Registration Employee Reporting Service Dealer Locator Appointment Scheduling Inbound Direct Response Automated Messaging Services Voice Mail Service

Company website: http://wescheduleforyou.com/

Posted date: 5 days ago

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