Field Service Technician

Responsibilities:

• Field Service, troubleshoot electrical and mechanical industrial equipment issues, repair and install all equipment sold by Rondo at customer’s site.
• Provide electrical and mechanical technical help via phone and e-mail. Help within the Parts Department.
• Travel when requested, via air travel and locally via auto. Approximately 50% local or overnight travel within Canada.
• *Company van is provided.

Key knowledge / experience needed:

• A good understanding of industrial type equipment
• A good understanding of electrical and electrical controls
• A good understanding of electrical schematics
• A good understanding of mechanical function and repair
• Field service experience
• Good customer and reporting skills

Functions and Tasks:

• Electrical troubleshoot and repair all equipment sold by RONDO
• Mechanical troubleshoot and repair all equipment sold by RONDO
• To provide all technical service and support in a timely manner and in accordance with established company protocols.
• Sell Preventive Maintenance Contracts
• Sell Recommended Spare Parts
• Install all equipment sold by RONDO
• Commission / Demo all RONDO equipment
• Proper paper work must be filled out and completed prior to leaving the job-site.
• Technical phone and e-mail support
• Parts processing when available