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Customer Service Specialist - Fulfillment

Rocktomic Labs LLC Duluth, GA, USA

Compensation

$12 to $15 Hourly

Employment Type

Full-Time

Why Work Here?

“Awesome CEO, Awesome Management Team, Tremendous Growth opportunity”

Job Overview

We are looking for hard working and motivated individuals to join our fast growing team. We are quickly expanding and there will be opportunities for growth for the right individuals who are willing to work hard and do what needs to be done.

We are needing Customer Service Specialist(s) to work with clients to ensure complaints and issues related to fulfillment services are addressed. Take pride in their work area by staying clean and well organized. Maintaining attention to detail to avoid errors and provide high quality work is a must.

Responsibilities and Duties:

  • Promptly respond to customer queries via email, live chat, and phone.
  • Immediately escalating serious complaints or issues that you are not equipped to deal with
  • Identifying common problems and escalating them to management along with possible suggestions for improvement when possible
  • Attention to detail to ensure error free work
  • Maintain a polite, helpful and professional manner at all times
  • Track and obtain resolution for carrier issues
  • Obtain, document, and share customer feedback with colleagues and other departments so that products and services can be improved
  • Help wherever else is needed as requested by supervisors

Qualifications

  • Hard Working
  • Attention to detail
  • Initiative to go the extra mile
  • Practical experience with help desk software, such as Zendesk.
  • Previous experience in a customer service role is preferred
  • Ability to respond appropriately under pressure
  • Sound judgement and excellent problem solving skills
  • A positive attitude and desire to better themselves and others to maintain positive working environment
  • Superb written and verbal communication skills
  • Reliable Transportation

At Rocktomic Labs we help self starters, gym owners, and e-commerce enthusiasts start and scale their own supplement brand. We have helped over 2500 brands hit the market and have many clients who are reaching their goals through utilizing our system. We want to help more do the same.

About Rocktomic Labs LLC:

At Rocktomic Labs we help self starters, gym owners, and e-commerce enthusiasts start and scale their own supplement brand. We have helped over 2500 brands hit the market and have many clients who are reaching their goals through utilizing our system. We want to help more do the same.

Company address: 2885 North Berkeley Lake Rd Duluth, GA 30096

Posted date: 4 days ago

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