“We are a talented, diverse and innovative team, passionate about advancing the internet experience for the city of Detroit and beyond.”
The Fulfillment Manager’s primary responsibility is to coordinate the installation and delivery of services to end users in accordance with Rocket Fiber’s high service level targets. This Team Member plays a crucial role in ensuring timely delivery of data and strategic solutions to clients with exemplary service and communication.
Essential Functions & Responsibilities
Manage the life cycle of all closed-won opportunities from the receipt of the signed proposal to the completion of service installation and hand-off for timely invoicing.
Communicate prompt, accurate, and clear statuses of assigned orders
Continuously review and report status delivery metrics of both internal service groups and external value add vendors as well as make recommendations to improve results
Implement continuing improvements to maximize the Company’s operating productivity, quality, efficiency and reporting of Fulfillment methods in a manner that is consistent with both Industry Standards and Company objectives
Manage external fulfillment processes and reporting of 3rd party value added vendors
Ensure accurate tracking of all activity in company support software and systems.
Coordinate with internal Team Members to ensure accurate and timely delivery of orders
Organize and prioritize multiple work assignments with attention to detail
Ability to communicate clearly with clients and business contacts in a professional and courteous manner
BA preferred, but not required
Minimum of 1 year of Fulfillment experience in the Telecom industry
Knowledge of management principles and practices
Ability to work in a fast-paced environment
Motivated to meet deadlines, achieve goals, and drive high-performance
Skilled in written and oral communication
About Rocket Fiber:
Who We Are
Rocket Fiber is a Detroit-based fiber-optic Internet service provider that’s bringing rocket-speed gigabit Internet and connectivity solutions to Southeast Michigan. Just how fast are we talking? Try the fastest internet in the state! Offering a network with national range, data and cloud services, phone solutions, and end-to-end managed network services, Rocket Fiber is on a mission to future-proof clients’ businesses and homes.
With state-of-the-art fiber infrastructure and a white glove experience for clients of all sizes, we’re poised to expand on our track record of reliably offering out of this world service. This industry might make you think that outages and a lack of answers are the norm, but Rocket Fiber wants to change that. Our team is dedicated to advancing the internet experience for all with dependable, unrestrained connectivity and helpful, authentic client service. Come join us.