Employment Type


We are seeking a Medical Office Manager to become a part of our team! You will coordinate medical and health services in our clinic.


  • Respond and ensure that patient inquiries and complaints are handled in an appropriate, timely, and satisfactory manner
  • Maintain and build positive relations with referring healthcare providers, hospital liaisons, and patients
  • Perform patient scheduling, inter-clinic communication, registration, medical records, billing and collection, and cash posting
  • Complete patient billing using EMR
  • Handle telephone calls
  • Data entry and processing for the physician’s and corporate accounts
  • Develop, implement and maintain office policies and procedures
  • Maintain office services by organizing office operations and procedures; preparing payroll if required; reviewing and approving supply requisitions if required
  • Communicate with technical support for EMR
  • Ensure compliance with current healthcare regulations, medical laws, and ethics
  • Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement
  • Other duties as assigned


  • Previous experience in healthcare or other medical fields
  • Must be fluently bilingual in French and English both written and spoken. An understanding of other languages is an asset
  • Experience in a managerial role
  • Experience with TELUS PS Suite
  • Strong leadership qualities
  • Strong organizational skills
  • Excellent written and verbal communications skills
  • Knowledge of business and accounting processes usually obtained from an Associates or Bachelors degree in Business Administration, Accounting, or Health Care Administration is an asset
  • Certifications, such as the Certified Medical Secretary (CMS) designation from the Ontario Medical Secretaries Association – Health Care Associates (OMSA– HCA) or Medical Administrative Assistant Certificate are assets
  • Knowledge of medical terminology or Basic Medical Terminology Certificate
  • Ability to communicate effectively by telephone and in-person in an empathic and patient-centric manner
  • Demonstration of good judgment with an ability to work independently in a time-efficient manner
  • Computer skills, including proficiency in word processing, spreadsheet programs, appointment scheduling, QuickBooks, and ability to master practice management software
  • Ability to apply discretion with confidential information
  • Working knowledge of OHIP codes and billing as well as the ability to accurately bill and reconcile
  • Candidates are required to be legally entitled to work in Canada to apply to this position


  • Valid Standard First Aid and CPR (Level C)
  • Experience working with a culturally diverse clientele
  • Ability to speak other languages is a plus


Restore Medical Clinics is centrally located at 786 Bronson Avenue (at Carling) in Ottawa. We are an up-and-coming, fast-paced multidisciplinary medical complex.