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“Awesome company with a great culture focused on helping our customers achieve their full recovery potential!”
Restorative Therapies, Inc. (RTI) is a medical device company the creates high tech products for people with neurological impairments. RTI was founded in 2004 and has been the dominant leader in the market focused on the technology known as Functional Electrical Stimulation. Our products help thousands of people world-wide both in hospitals and in homes. RTI has a great culture - we are a tight knit organization focused on helping our customers and empowering our employees. RTI is located near Harbor East in Baltimore, MD.
The Technical Support Representative is responsible for ensuring that RTI’s customer needs for technical support are consistently met. The ideal candidate will have a good understanding of electro-mechanical systems and how they work. The person should understand electronics concepts, will be extremely familiar with computers, operating systems, and technology in general. The technical support representative is an ambassador for Restorative Therapies whenever a customer needs assistance. This person needs to be professional, smart, well spoken, and positive. We never want something to go wrong with a customer’s device, but if it does, we want the customer to feel good about speaking with the support representative.
The candidate will (1) have an associate or bachelor's degree in a technical field or (2) proven experience in a similar role.
The Technical Support Representatives main duties will include:
Troubleshooting equipment over the phone, facetime, or skype
Logging the details of the interaction
Working with the repair team to ensure accuracy of details and documentation
Assist our sales teams with technical difficulties
The position can be fast paced and requires composure and confidence. Assistance may be needed outside of traditional working hours and potentially weekends to support our installation teams.
This position comes with a competitive compensation package that includes the following:
Company 401(k) Plan (with employer match of up to 4%)
Health Insurance (free for individuals)
ST/LT Disability Insurance
Health Savings Account
In addition to the above, a new FT hire receives 3 weeks of PTO (PTO starts at 0 and is accrued each pay period).
We want our employees to feel valued and grow with the organization. We expect the ideal candidate to stay with RTI for years to come. This is not a short-lived position. Our employees gain significant experience in their field of expertise and over time there are opportunities for guidance and growth.
Please apply if you want to join RTI's team and help us help others.
Restorative Therapies, Inc designs and supplies Functional Electrical Stimulation medical devices to help people with a neurological impairment or critical illness achieve their full recovery potential.
Company address: 1434 Fleet Street, Baltimore, MD, United States
Posted date: 1 month ago
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