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Front Desk Receptionist- Requisition (24441)

Residential One LLC Silver Spring, MD, USA

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type

Full-Time

Why Work Here?

“Great work-life balance, medical, dental, vision, company paid life insurance, 401k matching, generous time off, mental health support, etc.”

SCOPE & PURPOSE

This position involves administrative support appropriate to the management and operation of a 235- unit affordable residential housing community for seniors and qualifying disabled adults, with particular responsibilities for being the receptionist. The position acts as a first contact for anyone physically present and wishing to conduct business with any member of the staff.

Duties & Responsibilities:

Duties & responsibilities may include, but not limited to:

  1. Greets and offers information and direction to residents, their families, visitors, contractors and others transacting business with Homecrest House and its related entities.
  2. Provides information in person or by phone and in compliance with tenant selection criteria and fair housing law to interested persons regarding Homecrest House, its policies and procedures.
  3. Screens and greets all visitors and sales persons and vendors seeking entry to the buildings and assures appropriate Homecrest House staff is notified of visitor’s arrival.
  4. Assists in assuring timely completion of initial, interim and annual recertification in compliance with regulations in HUD Regulations.
  5. Organizes files according to a uniform standard and routinely files all resident related documents and communication.
  6. Assures proper use of office equipment and procures supplies and maintenance of the same as assigned.
  7. Receives resident complaints and suggestions and relays information to appropriate parties.
  8. Assists the Executive Director, Property Director, Certification Specialist, and /or Program Director (depending upon building location) with duties as assigned to assure the professional operation of Homecrest House.
  9. Performs clerical functions including, but not limited to generating letters and notices to residents regarding material matters of business between the property and the resident.
  10. Maintains data base and mailing lists of current residents, their families, vendors and produces and mails as requested letters and accompanying documents including, but not limited to HAP renewal notices, resident and family newsletters, request for certificate of insurance and annual fund appeal.
  11. Type, edit and assemble newsletter, flyers, calendars, special notices, etc. as requested. Make photocopies, newsletters, employee and resident applications, etc. in a manner which assures a ready supply.
  12. Count money, make correct change, and sell bus and meal tickets as indicated.
  13. Responds to resident's emergency call for assistance with dispatch. Calls to the family to be completed with tact, calm and promptness. Prompt recording of an Incident Report is required. During emergency situations follow defined policies and procedures.
  14. At Moskowitz Desk, books appointments for the Beauty Salon, collects resident payment for salon services. Collects fares and distributes tickets for van transportation as well as special events scheduled by the Program Director.
  15. Attends staff meetings and staff development programs as requested.
  16. Practices safety procedures and complies with established reporting of accidents and injuries.
  17. Provides prompt, efficient, courteous and quality services to all residents.
  18. Observes and protects residents’ rights including the rights to confidentiality, privacy and dignity.
  19. Other duties as assigned.

Qualifications:

  1. High School Diploma/GED required.
  2. Demonstrated experience in performing clerical and/or receptionist required.
  3. Knowledge of personal computers, accounting, and word processing software required.
  4. Communicates effectively verbally, in writing, and/or with electronic equipment in English to make self-understood by residents, coworkers, families, and the public.

Physical Demands:

  1. Ability to sit for prolonged periods of time.
  2. Ability to push, pull, bend, lift, and carry files and other supplies up to 25 pounds in weight.
  3. Ability to continuously stand or walk.
  4. Ability to bend, squat, climb stairs, and lift frequently.

Equal Opportunity/Affirmative Action Statement:

It is the policy of Residential One that no person within the jurisdiction thereof shall, on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment (including all forms of sexual harassment and sexual violence).

Residential One only hires fully vaccinated candidates. If you are not fully vaccinated please let your hiring manager know that you are declining the offer.

Residential One LLC

About Residential One LLC:

ResidentialONE is a premiere property management company in the mid-Atlantic region.

We are committed to creating the best apartment living experience for our residents through award winning management.

We are also dedicated to providing our clients with customized, creative, and thoughtful management and real estate services.

We believe that success is created through a powerful combination of expertise, experience, and a commitment to offering the highest level of service to our residents, clients, and fellow team members.

Company website: https://www.res1.net

Posted date: 12 days ago

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