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Information Technology Manager

Renton Regional Fire Authority in Renton, WA, USA


$89,000 to $108,000 Annually

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type


Why Work Here?

“Great opportunity to work with a growing, service oriented organization. Help us support the first responders that serve our community!”

When you began your career in IT, you probably didn’t envision that your work would help save lives. At Renton RFA, it can!

As an IT Manager for Renton RFA, you’ll be responsible for driving our Information Technology Program forward. This position is not about fitting an existing mold, but about developing a brand new technology ecosystem throughout the organization using state-of-art tools and cost-effective practices.

You’ll use your knowledge of existing and emerging technology to develop a strategic plan that maximizes our existing assets while creating a clear vision for the future of our IT Program. In addition to developing a holistic plan and making informed recommendations to our Executive Team, you will also be instrumental in the writing of policies and procedures that ensure compliance and create a culture of cybersecurity.

As a people-person, you will lead the personnel within the IT Section toward successful solutions that enhance computing for our members and improves service to our community. You will also foster strong relationships with our partners at other local agencies to ensure smooth transitions and maximize resources. Lastly, your excellent rapport in working with our external vendors and professional service contractors will be critical to the ongoing success and development of our IT Program.

The person who will succeed in this position is enterprising with a combined passion for technology and people. It is the person with a strong desire to develop something from the ground up, own it, and effect positive change that ripples throughout the community. If this sounds like you, and you’re ready to move forward in your career with an employer who supports your ideas and provides a platform for you to showcase your abilities as an IT professional, apply today.

Information Technology Manager Job Description

Salary Range: M30, Non-represented, Non-Civil Service, FLSA Exempt


Under the direction of the Chief Administrative Officer (CAO), organize, manage and evaluate the Information Technology programs, services and systems of the organization; provide direction to assigned staff; coordinate resource needs and assume overall responsibility for developing, planning, budgeting, supporting and implementing key strategic IT initiatives across the organization utilizing state-of-the-art technology in a cost-effective manner.

The IT Manager will work closely with all teams across the organization to make sure the customer’s internal and external needs are being met. The IT manager is expected to have a strong knowledge of current technologies and the ability to see the technical direction for the entire organization.

Work is characterized by a substantial amount of hands on management, administrative, and supervisory functions in maintaining and assessing information systems needs for the organization and developing and recommending information systems, strategic plans, and applicable policies and procedures. The IT Manager must demonstrate project leadership and excellent communication skills. The incumbent is responsible for prioritizing work with the organization’s Leadership Team and providing leadership and direction for the IT staff; work with the IT leaders in other organizations with whom we have partnerships; to identify, assess, and guide projects and associated tasks; and perform special projects as assigned by the CAO.


Provide direct support to assigned staff to allow them to complete their work and fulfill their responsibilities; administer, manage and support all of the elements of the RFA’s IT infrastructure, including and not limited to, network, security, servers, phone systems, mobile computing, desktop computers, operating systems, etc.

Assess technology needs of the organization as assigned; maintain current knowledge of state-of-the-art trends and developments in the information technology field; develop and recommend global information systems strategic plans and applicable policies and procedures.

Responsible for identifying and integrating new technology into daily operations.

Serve as an advisor to the CAO and the E-Team on matters relating to information technology.

Analyze and propose functional improvements to staff and divisional organization; develop and recommend operational policies and procedures, work performance standards, goals, and objectives for the IT division.

Assist in the development of the organization’s goals, objectives, and budget; plan, develop, and prepare annual budget recommendations for the IT division and assigned projects; analyze and control expenditures to assure conformance with budget limitations and established fiscal policies.

Manage the development, procurement, implementation, support, and operation of information systems, business systems, and functional systems for the organization including purchases, budget, staffing, and operational policies, procedures, and controls.

Develop, negotiate, and administer information technology contracts relating to services, licenses, acquisition, systems support, and consultant work; ensure compliance with contract terms, existing policies and procedures, and applicable regulations.

Provide leadership and direction to IT staff; supervise and evaluate assigned staff in accordance with the organizations policies and applicable laws. Responsibilities include, but are not limited to, training employees; planning, assigning, and directing work; appraising performance; providing career development and personnel counseling to the IT division employees; acknowledging specific employee accomplishments; addressing complaints and disputes; resolving problems; and approving/scheduling leave time.

Attend and/or chair various professional, staff, and committee meetings and conferences.

Become fully familiar with, follow, and actively support the mission, vision and values of the organization.

Skills in and Knowledge of:

  • Municipal government policies, procedures, practices

  • Local, state, and federal laws, codes, regulations, and ordinances relevant to technology

  • Municipal government purchasing practices and procedures

  • Practices, techniques and tools of Customer relationship management (CRM) systems

  • Principles and techniques of analysis, design, development, and implementation of complex computer and communications systems

  • Business needs analysis and Business-IT alignment principles

  • Relational database models and issues related to database maintenance and the avoidance of data silos

  • Current literature, trends, and developments in the field of Information Technology

  • Principles and practices of supervision, performance appraisal, training and personnel management

  • Information technology contract negotiation and administration procedures, practices, techniques, and applicable laws

  • Methods, principles, and practices of effective conflict resolution

  • Virtual environment technology, telecommunications, data and voice, server and web-based applications, local area networks, network security, and Windows operating systems

  • Develop strong working relationships with all organization divisions and external partners

  • Organizing and expressing ideas effectively through oral and written communications

  • Using interpersonal skills effectively in a tactful, patient, and courteous manner

  • Develop strategic technical partnerships with other fire service organizations in the areas of data, cost and human resource sharing for mutual benefit

  • Manage a budget that is highly driven by divisions outside of the technology division

  • Effectively direct and evaluate the work of others involved in the implementation of information programs and systems

  • Communicate the high-level vision and strategy that is in alignment with the global mission, vision and values.

  • Plan for future growth including needs-based analysis and costing to meet operational goals

  • Respond to common inquiries or complaints from personnel, regulatory agencies, or the public

  • Speak effectively and present information to top management, employee groups, public groups, and/or the Governance Board

  • Write effective RFPs

  • Provide leadership for several projects concurrently

  • Develop and implement missions, strategic goals, and objectives for the IT division


    Education: Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field; and

    Experience: Five (5) years of increasingly responsible Information Technology experience in developing, implementing, supporting, and operating information systems, business systems, and functional systems, including a minimum of two (2) years of lead, supervisory, and/or management experience.

    Or: In place of the above requirement, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill, and ability to perform the essential duties and responsibilities listed above.


  • Valid Washington State Driver’s license, or the ability to obtain one within thirty (30) days of employment

  • Experience in supporting and maintaining Microsoft server operating systems


    Typical business office machinery and equipment including, but not limited to, personal computer, telephone, cellular phone, pager, fax machine, copy machine, calculator, and projector.


    While performing the duties of this job, the employee is regularly required to use arms, hands, and fingers to reach, handle, feel, or operate objects, materials, tools, equipment or controls. The employee is frequently required to sit, stand, walk, hear, and talk normally with or without mechanical assistance. The employee is occasionally required to stoop, kneel, crouch, crawl under desks and panels, and lift in excess of 40 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision; depth perception; and the ability to adjust focus.


    Work is performed in a typical information technology environment, which includes an office, a technical workstation, a computer room with a controlled environment, as well as working with users on site. While performing the duties of this job, the employee may be exposed to individuals who are irate or hostile; may occasionally work in high, precarious places while stepping on ladders or stepping stools, and is occasionally required to work in a cold, controlled environment in the computer room. The noise level in the work environment is usually moderate in the office and loud in the field or the computer data center.

Company address: 18002 108th Ave SE, Renton WA 98055

Posted date: 29 days ago

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