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Customer Service Representative (CC)

RealManage in Plano, TX, USA

CiraConnect provides world-class cloud-based software and on-demand “back-office” shared services (SaaS) for self-managed community associations, professional community association management companies and residential real estate developers servicing the needs of homeowner associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts and large master planned communities. CiraConnect maintains an in-house software development team that places a premium on integrated software solutions and business process automation as tools to enable our employees to better service our clients and increase their job satisfaction.

CiraConnect is rapidly growing and has numerous exciting opportunities for customer service professionals to join our Shared Services team in servicing client management companies and community associations. You will have the opportunity to perform in a technology-driven environment using our internally developed world-class community management software. The customer service positions provide a unique opportunity to learn multiple facets of the business. Our large and growing Shared Services team provides opportunities for career advancement into other "back-office" and accounting support positions as well as "front-office" community management support positions.

Our Customer Service Center operates from 7:30a - 7:00p M-F which allows for flexible work hours, and includes part-time schedules. CiraConnect provides a 2-week training program consisting of a week of classroom training and a week of on-the-floor training.

The Customer Service Representative (CSR) primarily services inbound phone calls, emails and online chat requests to service community homeowners in answering account related questions, making payments and providing information about their community. In addition, the CSR services title / property closing agents, community vendors as well as interfacing with management company staff with community related business. The CSRs are expected to provide quality customer service, demonstate a postive "can-do" attitude and effectively troubleshoot and resolve common issues.

The qualifications for a Customer Service Representative include the following:

  • Education equivalent to a 2 Year Associate’s Degree, or equivalent in related work experience.
  • Excellent communication skills, both written and verbal
  • Positive, customer friendly and helpful demeanor
  • Previous experience assisting with customer billing and account issues a plus
  • Previous experience providing basic technology help desk support a plus
  • Bilingual language skills is a plus

Benefits Summary:

  • Business casual work environment
  • 2 weeks per year PTO (paid time off) plus company holidays
  • Health /Dental/ Vision Insurance
  • Life / Disability Insurance
  • 401(k) Program

Posted date: 5 months ago

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