We are looking for a Support Billing Specialist to assist our growing team with billing inquiries and operations. The Support billing specialist will report to the Manager of Support & Operations and work with other departments such as accounting, sales, and customer success.
The Support Billing Specialist will be responsible for handling all billing-related phone and email support inquiries. This individual will also work on projects to help implement new and monitor, as well as, improve existing technologies to deliver and report on scalable billing processes and capabilities.
Handle billing-related support inquiries and escalations
Support accounting and sales billing processes
Provide feedback and suggestions for billing processes and policies
Maintain SOP documentation
Additional projects for support and operations as needed
Assist in monitoring and reporting on billing activities
Experience in an inbound call center with an emphasis on customer service or assisting with Finance inquiries
Excellent verbal and written communication skills
Salesforce and accounting/billing software experience a plus
Technical proficiency in web-based software and ability to quickly learn our tools and product functionality
High energy self-motivated
Accuracy and attention to detail
At RangeMe, we're a talented, passionate team of innovators and retail experts, and we are reinventing the way wholesale buyers and consumer brands do business. RangeMe is the central hub for suppliers across all CPG categories to grow their brands and market their products, making it easy for buyers to quickly evaluate and connect with suppliers to efficiently meet consumer demand.