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Support Billing Specialist

RangeMe in San Francisco, CA, USA

Benefits Offered

401K, Dental, Medical, Vision

Employment Type

Full-Time

We are looking for a Support Billing Specialist to assist our growing team with billing inquiries and operations. The Support billing specialist will report to the Manager of Support & Operations and work with other departments such as accounting, sales, and customer success.

The Support Billing Specialist will be responsible for handling all billing-related phone and email support inquiries. This individual will also work on projects to help implement new and monitor, as well as, improve existing technologies to deliver and report on scalable billing processes and capabilities.

Responsibilities:

  • Handle billing-related support inquiries and escalations

  • Support accounting and sales billing processes

  • Provide feedback and suggestions for billing processes and policies

  • Maintain SOP documentation

  • Additional projects for support and operations as needed

  • Assist in monitoring and reporting on billing activities

Ideal Candidate:

  • Experience in an inbound call center with an emphasis on customer service or assisting with Finance inquiries

  • Excellent verbal and written communication skills

  • Salesforce and accounting/billing software experience a plus

  • Technical proficiency in web-based software and ability to quickly learn our tools and product functionality

  • High energy self-motivated

  • Accuracy and attention to detail

RangeMe

About RangeMe:

At RangeMe, we're a talented, passionate team of innovators and retail experts, and we are reinventing the way wholesale buyers and consumer brands do business. RangeMe is the central hub for suppliers across all CPG categories to grow their brands and market their products, making it easy for buyers to quickly evaluate and connect with suppliers to efficiently meet consumer demand.

www.rangeme.com

Posted date: 19 days ago

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