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Renewals Specialist, Customer Success

RangeMe in San Francisco, CA, USA

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type

Full-Time

RangeMe streamlines the product discovery process for CPG retailers and suppliers. One simple online dashboard enables buyers to find the right product at exactly the right time, and gives suppliers an easier way to reach top retailers.

We are looking for a Renewals Specialist who is passionate about helping our fast-growing community of consumer packaged goods manufacturers. As a part of the RangeMe customer success team, you will be responsible for making sure that clients renew their annual RangeMe Premium subscription and are set up for success both before and after the point of renewal. You will help customers understand the value of RangeMe and empower them with the skills to leverage RangeMe to grow their business.

Responsibilities

  • Drive renewals by working with the supplier side of our B2B marketplace.
  • Own and manage the renewal process for a high volume of customers
  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal to on-time closure
  • Collaborate with the larger CS and marketing teams to help develop renewal processes and strategies

Basic Qualifications

  • 1+ years of experience in either a customer success, sales, or renewals SaaS role
  • BA/BS degree

Preferred Qualifications

  • Solid Salesforce experience
  • Experience navigating customer objections during a sales or renewal process
  • Proficiency in MS Office (Outlook, Excel, Word and PowerPoint)
  • Is a self-starter, but also a collaborative team player.
  • Is energetic, passionate, and motivated to help our customers.
  • Excellent communication and project, time and customer management skills
  • Strong negotiation skills
  • Ability to manage a large number of client situations simultaneously

About RangeMe:

At RangeMe, we're a talented, passionate team of innovators and retail experts and we are reinventing the way retail buyers and product suppliers do business. RangeMe is the central hub for suppliers across all CPG categories to grow their brands and showcase their products, making it easy for buyers to quickly evaluate and connect with suppliers to efficiently meet consumer demand.

www.rangeme.com

Company address: 665 3rd St. San Francisco, CA

Posted date: yesterday

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