We are looking for a Customer Support Representative who is passionate about helping our fast-growing community of consumer packaged goods suppliers and retail buyers through the provision of fast and awesomely-effective personal online and over the phone support using our various help desk platforms and channels. The support representative will report to our head of support and work directly with the product and the larger RangeMe team from our Solon office!
RangeMe is a leading Product discovery platform connecting retailers and brands. We work with over 175,000 emerging and innovative brands and connect them to leading retailers like Whole Foods Market, Albertsons/Safeway, Sephora, and thousands of other large and emerging retailers.
Responsibilities and Duties
Work on the frontline of RangeMe’s fast-growing user community supporting our users and various departments across the RangeMe organization.
Support and help RangeMe suppliers, buyers and service providers via our support platforms and work with the team to channel community feedback to the company.
Assist in the approval process and verification of new and exciting products being submitted to be published or verified on the RangeMe platform.
Help with projects and content improvements as it relates to the education and support of our community of suppliers and retail buyers.
The ideal candidate:
Is energetic, passionate, and motivated to help our customers.
Is a self-starter, but also a collaborative team player.
Has great English written and verbal communication skills.
Has experience working in customer service environments.
Has experience operating in an inbound call center for customer service
Has experience or familiarity using G Suite and Zendesk
Wants to grow and take on additional responsibilities and projects
Join an incredible international team located across the globe.
Catered Monday Lunches
Insurance (Health, Vision, Dental, Life)
At RangeMe, we're a talented, passionate team of innovators and retail experts, and we are reinventing the way wholesale buyers and consumer brands do business. RangeMe is the central hub for suppliers across all CPG categories to grow their brands and market their products, making it easy for buyers to quickly evaluate and connect with suppliers to efficiently meet consumer demand.