We're looking for a Customer Program Manager - Engagement to join our team at RangeMe. In this role, you'll be on the team focused on driving engagement, growth, and retention of our rapidly growing community of retail buyers, suppliers, and service providers on the platform. You’ll be responsible for executing scalable programs and campaigns geared towards increasing engagement and helping customers experience value from our service.
What you’ll do:
Develop and manage engagement programs focused on onboarding, activation, retention, product adoption, and more.
Flex your creative thinking to develop and run targeted campaigns that drive growth and activation within defined customer segments
Conceptualize, create, and design all types of emails including onboarding, transactional, and announcements
Conduct A/B email tests, and track, analyze, and optimize the performance of campaigns, and socialize results with team
Generate data-driven hypotheses and conduct experiments to inform overall program strategy
Learn our business and our customers, and take the initiative to identify new engagement strategies that fit within our objectives
BA/BS degree, preferably in Communications, Marketing, or English
2 - 5 years experience in customer success, engagement marketing, or a customer marketing role
Ability to work in a fast-paced environment and problem solve effectively
Manage multiple projects with different deadlines
Detail-oriented and project management skills with a high standard for quality
Excellent and demonstrated written and communication skills
Great collaborator, team player, and have the ability to build a working relationship with cross-functional teams
Experience with marketing automation or email marketing a plus!
SaaS or start-up experience preferred
At RangeMe, we're a talented, passionate team of innovators and retail experts and we are reinventing the way retail buyers and product suppliers do business. RangeMe is the central hub for suppliers across all CPG categories to grow their brands and showcase their products, making it easy for buyers to quickly evaluate and connect with suppliers to efficiently meet consumer demand.