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Customer Engagement Specialist

RangeMe in San Francisco, CA, USA

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type

Full-Time

RangeMe is looking for a Customer Engagement Specialist to help in its efforts to ensure our customers have the best possible experience using our service.

In this role, you’ll be on a team that’s responsible for driving engagement and retention across the platform. As the Customer Engagement Specialist, you’ll get hands-on experience building scalable programs to serve our rapidly growing community of retail buyers, suppliers, and service providers. You should have an eye for design, are passionate about customer success, can think big picture, and get excited about crafting the perfect message to motivate a customer to take action.

What you’ll do:

  • Support and manage different customer engagement programs from planning through execution
  • Conceptualize, create, and design all types of emails including onboarding, transactional, and announcements
  • Flex your creative thinking to develop new campaigns or programs that drive engagement and retention within targeted customer segments
  • Partner with the Manager of Customer Engagement to create a comprehensive communications and content schedule that supports current strategic initiatives
  • Produce and administer educational webinars
  • Contribute to the RangeMe Customer Spotlight series — from sourcing, interviewing, and writing posts for the RangeMe blog
  • Develop content that educates our customers on industry and RangeMe best practices
  • Conduct A/B email tests, track, analyze, and optimize the performance of campaigns, and share out results with team
  • Design the monthly customer newsletter
  • Copyedit and review for consistency, clarity, accuracy, and readability—across all content types in the customer lifecycle
  • Learn our business and our customers, and take the initiative to identify new engagement strategies that fit within our objectives

Qualifications

  • BA/BS degree, preferably in Communications, Marketing, or English
  • 1 - 3 years experience in customer success, communications, or a digital marketing role
  • Ability to work in a fast-paced environment and problem solve effectively
  • Manage multiple projects with different deadlines
  • Detail-oriented and project management skills with a high standard for quality
  • Excellent and demonstrated written and communication skills
  • Great collaborator, team player, and have the ability to build a working relationship with cross-functional teams
  • Experience with marketing automation tools, Adobe Suite, or Wordpress a plus!
  • SaaS or start-up experience preferred

Please include 1 writing sample with your application.

About RangeMe:

At RangeMe, we're a talented, passionate team of innovators and retail experts and we are reinventing the way retail buyers and product suppliers do business. RangeMe is the central hub for suppliers across all CPG categories to grow their brands and showcase their products, making it easy for buyers to quickly evaluate and connect with suppliers to efficiently meet consumer demand.

www.rangeme.com

Company address: 665 3rd St. San Francisco, CA

Posted date: 7 days ago

View all Jobs at RangeMe