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Compensation

$20 Hourly

Employment Type

Full-Time

Why Work Here?

“A culture that focuses on individual and team, supports your success, thrives on respect, provides upward career and professional growth!”

Randstad Corporate Services in partnership with a Financial Firm headquartered in Rockville, Maryland and actively seeking a Call Center Representative to join an Inbound Call Center Team that focus on Financial and Broker Relations at their location in Rockville, MD.

  • MUST HAVE 4 year Degree
  • These are Possible Temp to Hire opportunities based on performance.
  • This role is remote - However, candidates must live within the DMV metro area and available to go into the office as needed for meetings or events.

As an ideal candidate you will have:

  • Ability to work an 8 hour shift between 8:00am and 8:00pm (M-F / closed on weekends)
  • Effective written and oral communication skills to interact with customers, team members, and management.
  • Decision making skills necessary for customer contacts.
  • Ability to identify and evaluate problems and analyze customer inquiries and determine the appropriate action.
  • Decision making skills necessary for problem identification and correction.

Responsibilities

  • Respond to customer requests for information regarding financial regulation, and its members by utilizing various corporate applications: Web CRD/IARD, Proctor, OASIS and appropriate web sites.
  • Provide functional and navigational support.
  • Provide pending and approved member firms with assistance in form and registration processing.
  • Process information requests and route calls to the appropriate department or individual.
  • Log cases in CRM application (CRIS) and ensure resolution within the allotted timeframe.
  • Provide support to internal and external customers with regard to the enterprise-wide security feature associated with most corporate applications.
  • Provide non-registered representatives with assistance regarding Form U4 / U5 filing information and two-year license registration questions.
  • Assist executive representatives and authorized contacts of member firms in updating their quarterly review of the Financial Contact System (FCS) to ensure compliance with Client regulations

Skills

  • Follow-up
  • Telephone Etiquette
  • Active Listening
  • Basic Software Skills
  • Empathy

Education

  • Bachelors (required)

Qualifications

  • Years of experience: 0 years
  • Experience level:Entry Level

Shift: First

Working hours: 8 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status

Randstad Corporate Services

About Randstad Corporate Services:

Randstad North America is a wholly-owned subsidiary of Randstad Holding N.V., a € 23.3 billion global provider of HR services. Through its unique approach of delivering HR innovation with human interaction at the center, Randstad secures and manages a workforce of more than 100,000 people for thousands of clients each week. As a trusted partner in the post-digital world of talent, Randstad advances the careers and business success of our candidates and clients through a combination of the best of high-tech and high-touch processes.

Employing over 6,500 recruiting experts through approximately 1,100 offices and client-dedicated locations, Randstad North America provides outsourcing, staffing, consulting and workforce solutions within the areas of engineering, finance and accounting, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing. Learn more at www.randstadusa.com.

The Randstad Group is a global leader in the HR services industry and specialized in solutions in the field of flexible work and human resources services. We support people and organizations in realizing their true potential. Our services range from regular temporary Staffing and permanent placements to Inhouse Services, Professionals, and HR Solutions (including Recruitment Process Outsourcing, Managed Services Programs, and outplacement). At year-end 2017, Randstad had 38,331 corporate employees and 4,858 branches and Inhouse locations in 39 countries around the world. In 2017, Randstad generated revenue of € 23.3 billion. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad N.V. is listed on the NYSE Euronext Amsterdam, where options for stocks in Randstad are also traded. For more information, see https://www.randstad.com/.